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# 1st & 2nd Line IT Service Desk Support

- **Company:** NES Fircroft
- **Location:** Antwerpen, Belgium
- **Experience:** Starter
- **Contract:** Temporary contract
- **Skills:** Active Directory, JIRA, Microsoft Outlook, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Networking Basics, Office Suite, TCP/IP, Wi-Fi Technology, Office365, Peripherals, User Administration, Servicenow, Unified Endpoint Management
- **Published:** November 11, 2026
- **Apply:** https://www.careerjet.be/jobad/be07a5002875efe0d2851c64b33803a1a5

## About the Role

1st, 2nd Line Service Desk Support Essential
1-3 years' experience in an IT Support, Service Desk, Desktop Support, or Field Support role.
Experience providing 1st and 2nd line technical support.
Strong knowledge of:
Windows 10/11
Microsoft 365 applications
Outlook, Teams, and Office suite
Active Directory / User Administration
Hardware troubleshooting and diagnostics
Laptop and desktop imaging/builds
Printer support
Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi).
Experience using ITSM/ticketing tools such as ServiceNow, Jira Service Management, Remedy, or similar.
Strong troubleshooting and problem-solving skills.
Excellent customer service and communication skills.
Ability to work independently in a site-based environment.
Desirable
Dutch language skills.
Experience within construction, manufacturing, petrochemical, energy, or industrial environments.
Exposure to telecoms equipment installation and support.
Experience supporting commissioning or startup activities.
Knowledge of IT asset management processes.
Certifications
Preferred
CompTIA A+
ITIL Foundation
Microsoft Endpoint Administrator certifications
VCA Certificate (or willingness to obtain)
Any relevant Desktop Support, EUC, or Infrastructure Support certifications
Personal Attributes
Customer-focused with a proactive attitude.
Strong ownership mentality.
Able to prioritise and manage multiple issues simultaneously.
Comfortable working in a fast-paced project environment.
Team player with strong stakeholder management skills.
Flexible and willing to perform hands-on field activities.

## Description

We are seeking a 1st, 2nd Line Service Desk Support to provide onsite IT support during the Construction, Commissioning, and Startup phases of a major industrial project.
The successful candidate will be responsible for delivering 1st and 2nd line support, performing hands-on IT field activities, installing and maintaining IT/Telecom equipment, supporting end users, and coordinating with regional IT teams to ensure a stable and reliable technology environment across the project site.
This is an excellent opportunity for a junior IT professional who enjoys a combination of service desk support and hands-on field engineering within a dynamic construction and industrial environment.
1st, 2nd Line Service Desk Support Key Responsibilities
Provide 1st and 2nd line IT service desk support to end users. Deliver onsite IT support during construction, commissioning, and startup activities. Troubleshoot hardware, software, network, and telecommunications issues. Install, configure, test, and inspect IT and telecom infrastructure and equipment. Support deployment and rollout of new technologies and end-user devices. Manage and maintain laptops, desktops, mobile devices, printers, and peripherals. Provide face-to-face support for site personnel and contractors. Take ownership of incidents and service requests through to resolution. Escalate and coordinate issues with regional and global IT teams where required.
Maintain accurate asset inventories and documentation. Perform routine IT fieldwork across the project site. Assist with monitoring activities and comply with site health and safety requirements.
Ensure all work is completed in accordance with site procedures and IT standards.