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# Senior IT Service Desk - End-User Support & IT Ops

- **Company:** Quality & Reliability S.A. (QnR)
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, System Center Configuration Manager, Hardware Infrastructure
- **Published:** November 11, 2026
- **Apply:** https://www.jobleads.com/es/job/senior-it-service-desk-end-user-support-it-ops--barcelona--e48b526e5017eaf4412b99c9ac7f5d576

## About the Role

The role requires a secondary education diploma, 5+ years of experience, Windows 11 and hardware knowledge, and strong English skills; familiarity with Microsoft 365 and SCCM is a plus.

## Description

Quality & Reliability (QnR) is seeking a Senior Service Desk Agent to support the ICT services for a European organization in fusion energy. You will provide first-line support to end users and help run the day-to-day operations of the ICT department from Barcelona.

The role requires a secondary education diploma, 5+ years of experience, Windows 11 and hardware knowledge, and strong English skills; familiarity with Microsoft 365 and SCCM is a plus.