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# Service Desk Agent

- **Company:** Qnr Group
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Networks, Desktop Computing, System Center Configuration Manager, Peripherals, Microsoft InTune, Laptops, User Administration
- **Published:** November 11, 2026
- **Apply:** https://www.adzuna.es/details/5960486306

## About the Role

* A secondary education diploma
 * At least 5+ years of experience in ICT service desk and end-user support
 * Knowledge of Microsoft Windows 11 and of hardware (desktops, laptops, printers)
 * Experience in configuring, administering and supporting desktops, laptops, printers and other shared resources in a network environment
 * Experience in user administration, including creating, maintaining and updating platform images, with attention to security and confidentiality
 * Good organizational and problem-solving skills, a service-oriented attitude, and the ability to prioritize, deliver on time to agreed standards and work both autonomously and in a team
 * Good command of written and spoken English

Nice to have:

 * Experience with Microsoft 365, Microsoft Teams and Microsoft Intune or SCCM

## Description

Working hours: standard 40-hour week, Monday to Friday between 07:00 and 20:00, in line with the client's calendar. Occasional work outside normal hours may be requested.

Good to know: all work and documentation are in English, and a security clearance and a confidentiality agreement may be required.

Requirements

What you'll work on:

 * Providing first-line ICT Service Desk support to end users
 * Supporting the user workplace: desktops, laptops, printers and other peripherals, including software installation and configuration
 * Providing application support
 * Supporting the day-to-day operations of the ICT department
 * Supporting users on new IT technologies introduced during the contract