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# Senior Application Support Analyst (2nd level)

- **Company:** EPAM Systems, Inc.
- **Location:** Spain
- **Contract:** Permanent contract
- **Skills:** Server Applications, Databases, Database Queries, IBM WebSphere MQ, Java Virtual Machine (JVM), WildFly (JBoss AS), Enterprise Messaging Systems, Data Logging, Diagnostic Tools, Information Technology, Temenos, Splunk, Dynatrace, Servicenow
- **Published:** November 11, 2026
- **Apply:** https://www.jobleads.com/es/job/senior-application-support-analyst-2nd-level--spain--e0e935924a83c1d10d3c040e8f43e9f10

## About the Role

* Bachelor's degree in Computer Science, Information Technology or equivalent qualification
 * Three to five years of proven experience in second-line IT support within financial services, wealth management or similar environments
 * Familiarity with ITIL processes including incident, problem, change and event management
 * Strong analytical mindset with a structured, methodical approach to problem-solving
 * Ability to remain calm and decisive under pressure during critical outages
 * Excellent written and verbal communication skills in English
 * Ownership-driven work ethic characterized by high reliability and precision
 * Flexible availability for on-call duties, weekend shifts and emergency interventions
 * Proficiency with monitoring and diagnostics tools such as Splunk and Dynatrace
 * Strong understanding of ticketing and service management systems like ServiceNow
 * Nice to have Working knowledge of Temenos Triple-A (AAA) architecture, modules and components
 * Experience with JBoss EAP or WildFly application server deployment, logging and JVM tuning basics
 * Database administration skills including writing queries, reading alert logs and executing scripts
 * Familiarity with messaging systems such as IBM MQ
 * Understanding of payment messaging standards and schemes including SWIFT MT/MX, SEPA and Instant Payments
 * Exposure to other Temenos applications such as T24 or TPH

## Description

Responsibilities

 * Serve as the primary technical escalation point for first-line support regarding incidents and service disruptions
 * Conduct detailed investigations into failed transactions, stuck processes, interface timeouts and queue build-ups using logs and database traces
 * Perform routine health checks and operational maintenance to guarantee platform stability
 * Maintain and enhance runbooks, standard operating procedures and recovery guides for recurring scenarios
 * Document findings and contribute to actionable recommendations during Post-Incident Reviews
 * Ensure full compliance with internal policies, regulatory standards and audit requirements
 * Log all support activities accurately within the service management tool
 * Assist in generating operational key performance indicators and availability reports for leadership review
 * Participate in shift-based operations including off-hours, weekend rotations and on-call coverage for critical releases
 * Propose and contribute to long-term solutions that reduce ticket volumes and prevent recurrence

Requirements

 * Bachelor's degree in Computer Science, Information Technology or equivalent qualification
 * Three to five years of proven experience in second-line IT support within financial services, wealth management or similar environments
 * Familiarity with ITIL processes including incident, problem, change and event management
 * Strong analytical mindset with a structured, methodical approach to problem-solving
 * Ability to remain calm and decisive under pressure during critical outages
 * Excellent written and verbal communication skills in English
 * Ownership-driven work ethic characterized by high reliability and precision
 * Flexible availability for on-call duties, weekend shifts and emergency interventions
 * Proficiency with monitoring and diagnostics tools such as Splunk and Dynatrace
 * Strong understanding of ticketing and service management systems like ServiceNow
 * Nice to have Working knowledge of Temenos Triple-A (AAA) architecture, modules and components
 * Experience with JBoss EAP or WildFly application server deployment, logging and JVM tuning basics
 * Database administration skills including writing queries, reading alert logs and executing scripts
 * Familiarity with messaging systems such as IBM MQ
 * Understanding of payment messaging standards and schemes including SWIFT MT/MX, SEPA and Instant Payments
 * Exposure to other Temenos applications such as T24 or TPH