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# Employee Technology Support Analyst

- **Company:** Morningstar
- **Location:** Madrid, Spain
- **Salary:** €26,000 - €34,667
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, Apple Mac Systems, Apple TV, Configuration Management, Databases, Microsoft Exchange Server, Desktop Environments, Microsoft Office, System Center Configuration Manager, Network Connections, Symantec Endpoint Protection, File Transfer Protocol (FTP), Office365, Casper Suite
- **Published:** November 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4b45b640b0459e11

## About the Role

Candidates should be trustworthy and able to work independently, managing their time and priorities. Additionally they must be strong team players who are able to work closely with other support team members. As a desktop support analyst, you should possess strong interpersonal and communication skills as well as excellent proven troubleshooting skills. You should also possess a highly proactive "can-do" attitude and be able to manage multiple demands and tight deadlines., * Excellent customer service skills.

 * Experience of supporting and using Windows 10 Enterprise, MacOS, Active Directory, Microsoft Office 365 and Symantec Endpoint Protection.
 * Have a flexible attitude to meet tight deadlines.
 * Microsoft Exchange 2010/O365 administration
 * FTP account administration and troubleshooting
 * ITIL Foundation v3 Certificate in IT Service Management
 * iOS and Android Handset Support
 * RSA SecurID software tokens or equivalent
 * Microsoft System Centre Configuration Manager (SCCM)
 * Experience using JAMF Pro would be an advantage.
 * FTP account administration

## Description

* Incident management - diagnose, resolve and close incidents. Desktop support may be provided in person or remotely.
 * Work to identify opportunities to improve or enhance support activities.
 * Provide first class customer service to Morningstar's employees.
 * Resolve and own technical problems until resolution.
 * Escalate to management/senior engineers as required.
 * Support of desktop environments (Windows and macOS), mobile devices and core applications.
 * Imaging and installation of workstations.
 * Maintain asset management database.
 * Support of audio visual services and systems in our meeting rooms, including video conferencing, audio conferencing, web conferencing, projectors, Crestron controllers, Apple TV, Barco Clickshare and Zoom Rooms technology.
 * Collaborate with more experienced technicians to solve complex computer and network connectivity problems.
 * Serves as a technical resource on projects as required.
 * Develop process and support documentation.
 * Provide training, guidance and technical assistance where necessary to other technical support staff.