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# Support Engineer

- **Company:** Qnr Group
- **Location:** Barcelona, Spain
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Online Services, Linux, Hyper-V, Microsoft SQL Server, Oracle (Applications), Red Hat Enterprise Linux, Virtualization Technology, Backup and Restore, Information Technology, Fortinet, Cisco, Vmware
- **Published:** November 11, 2026
- **Apply:** https://www.adzuna.es/details/5960486304

## About the Role

* A secondary education diploma
 * At least 5+ years of experience in ICT infrastructure support and engineering
 * Working knowledge of several of these areas: cybersecurity products and solutions, database management servers, storage and backup infrastructures, Linux operating systems, Microsoft cloud services, Microsoft Windows technologies and virtualization technologies
 * Very good organizational and problem-solving skills, a service-oriented attitude, and the ability to prioritize, deliver on time to agreed standards and work both autonomously and in a team
 * Excellent oral and written communication skills in English, and the ability to interact effectively with client representatives

Nice to have:

 * Hands-on experience with technologies of the client environment, such as Microsoft Azure and Entra ID, Microsoft 365, VMware or Hyper-V, Red Hat Linux, Oracle or Microsoft SQL Server, Cisco, Fortinet or Palo Alto
 * Previous experience mentoring or coaching junior engineers

## Description

Working hours: standard 40-hour week, Monday to Friday between 07:00 and 20:00, in line with the client's calendar. Occasional work outside normal hours may be requested.

Good to know: all work and documentation are in English and a security clearance and a confidentiality agreement may be required.

Requirements

What you'll work on:

 * Analyzing end users' business requirements, proposing solutions, and anticipating and owning problems
 * Participating in the design, implementation and evolution of ICT services and infrastructure
 * Supporting the management and maintenance of ICT services and environments (production, preproduction, test)
 * Assisting with operational aspects of the ICT infrastructure: patches, upgrades, preventative maintenance, performance, security and backups
 * Acting as second-level support for the Service Desk
 * Mentoring junior support engineers