> Markdown version of [/jobs/ext/4663710-forwarder-support-m-f](https://www.wearedevelopers.com/jobs/ext/4663710-forwarder-support-m-f). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Forwarder Support M/F

- **Company:** Geodis
- **Location:** Basildon, United Kingdom
- **Experience:** Starter
- **Salary:** £37,015
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Information Technology
- **Published:** November 11, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5961476463

## About the Role

* Educated to GCSE/O level standard or equivalent

Preferred Experience and Knowledge

 * Business related experience

 * Proven customer service record and experience

 * Proven operational experience

Necessary Technical / Functional Skills

 * Thorough understanding of customer needs

 * Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.

 * A knowledge and understanding of financials and impact on business

 * A Good knowledge of IT systems and processes used in the transport sector

 * Fluent in English, local language and any other languages required for smooth operation of business

Required Behavioural Competencies

 * Result-oriented and driven to achieve goals and meet targets

 * Problem solving skills

 * Ability to read and understand an SOP

 * Customer service driven

 * Deep knowledge of the financial contexts the business exists within

 * Profitability and result-oriented and always looking for improvement in our business processes

 * Team oriented

 * Quality focus.

 * Flexible in approach and happy to work shifts as required including weekends
Working time (%)

## Description

* Investigate/resolve all FND's

 * Carry out all bond checks and action as appropriate

 * Investigate/resolve all exception reporting.

 * Update received item details into Next Gen

 * Full understanding of the warehouse processes

 * Act as the bridge between the ops and the warehouse

 * Follow strict and time sensitive SOP's/KPI's to ensure compliance

 * Completion of end to end forwarding activities as the individual role requires for holiday/sickness cover

 * Work closely with internal and external customers

 * Focus on customer service

 * Use of Next Gen/MS office as requested

 * Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe

 * Month end department compliance

 * Cost control

 * Assist senior forwarders, Supervisor and line manager where required

 * Ensure all reports including internal and customer specific are completed within the deadline

 * Resolve queries from customers and suppliers

 * Ensure Best Practice models are adopted

 * Remain in contact with customers and suppliers to maintain relationships

 * Assist sales and management with customer development

 * Maintain clean desk policy

 * Operate within companies QA system

 * Any other tasks as directed by their Supervisor or line manager
Applicant's profile