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# Mechatronics Remote Support Engineer

- **Company:** Humanoid
- **Location:** London, United Kingdom (Remote available)
- **Salary:** £61,274
- **Contract:** Permanent contract
- **Skills:** Bash Shell, Booting (BIOS), Ubuntu (Operating System), Linux, Firmware, Python (Programming Language), Pattern Recognition, Software Troubleshooting, Git, Lidar
- **Published:** November 11, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5961466783

## About the Role

* Hands-on knowledge of robot hardware: 2D/3D LiDAR, RGB cameras, motors, and actuators.
 * Software troubleshooting on robots: ROS2, Bash, Ubuntu/Linux, and bootloader/firmware.
 * Strong remote-diagnosis instincts - you localise faults precisely before recommending any physical work.
 * Clear technical communication with customers and field teams, especially under SLA pressure.
 * A methodical, case-to-the-end mindset with disciplined documentation.
 * Willingness to travel occasionally for on-site interventions.

 * Experience with Time-of-Flight (ToF) sensors and IMUs.
 * Python and Git for building small diagnostic utilities.
 * Prior customer-facing field-service or technical-support experience.
 * Familiarity with SLA-driven support operations and lean, one-piece-flow ways of working.

## Description

Here at Humanoid, we believe in a future where robots amplify human potential. That's why we've set out on a mission to build the world's most capable, commercially-scalable, and safe humanoid robots. We're bringing that mission to life with HMND-01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we're growing the team to take it even further., We are looking for a Mechatronics Remote Support Engineer to be the troubleshooting core of our Remote Services team - the people who keep our humanoid robots running in the field. When a robot has a problem, you diagnose it remotely, resolve what can be resolved without a site visit, and - when hands are needed on the robot - produce a precise physical-intervention recommendation for the field or Repair Centre teams to execute.

This is a hands-on, customer-facing technical role. You will work remote-first, diagnosing as deep into the robot as the tools allow, and you will occasionally travel as a "flying doctor" when local resources cannot resolve an issue themselves.

 * Diagnose robot faults remotely using telemetry and our Digital Shadow diagnostics (remote diagnostics, 3D BOM explosion, and fleet-pattern detection).
 * Resolve issues remotely wherever possible, driving each case to the deepest root cause you can before escalating.
 * Produce complete physical-intervention recommendations - what to do, why, how, the skill level, spare parts, expected time, and any special tooling.
 * Occasionally, act as a flying doctor on-site when local resources cannot fix the issue themselves.
 * Prioritise cases against SLAs and keep customers informed with clear, transparent updates.
 * Document diagnoses and resolutions so the team's collective knowledge grows while the digital tools mature.
 * Escalate through the single point of entry to Engineering when a case genuinely needs R&D.