> Markdown version of [/jobs/ext/4663753-end-user-support-engineer](https://www.wearedevelopers.com/jobs/ext/4663753-end-user-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# End User Support Engineer

- **Company:** ARC IT Recruitment
- **Location:** London, United Kingdom
- **Experience:** Experienced
- **Salary:** £65,000 - £91,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, VoIP, Cloud Computing, Inventory Management Software, Windows Servers, Networking Basics, Microsoft InTune, Servicenow
- **Published:** November 11, 2026
- **Apply:** https://www.careerboard.com/gb/en/find-jobs-in-United-Kingdom/-6F55CC6EC0870F2814/

## About the Role

* 3-5 years' End User Support experience and a Bachelor's degree (certifications desirable)
 * Strong knowledge of Windows 10/11, Windows Server, Azure, Active Directory, Intune and ServiceNow
 * Solid networking fundamentals and experience with Microsoft 365, VoIP/VC technologies and cloud platforms
 * Proactive problem-solver with excellent communication skills and strong ownership mindset

## Description

You will be responsible for delivering excellent end-user support across physical and virtual endpoints, mobile platforms, telephony, and AV environments. This is a hands-on role with strong stakeholder exposure, where you will take ownership of issues end-to-end and contribute to both BAU support and continuous improvement initiatives., * Provide high-quality desktop, mobile, telephony and AV support

 * Deploy, configure and maintain laptops, workstations and VC equipment
 * Own incidents and requests through to resolution via ServiceNow
 * Support IT asset management and inventory tracking
 * Deliver user training on new technologies
 * Contribute to and occasionally lead support-related projects
 * Identify and implement process and workflow improvements