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# Technical Support Engineer

- **Company:** SeeMeHired
- **Location:** Coventry, United Kingdom
- **Contract:** Permanent contract
- **Skills:** Adobe Illustrator, SolidWorks (CAD), Vector Graphics Editor, Affinity Designer, Autodesk Autocad, 2d Design
- **Published:** November 11, 2026
- **Apply:** https://seemehired.com/jobs/78751

## About the Role

* * Technical qualification (Degree, HND or similar) and/or substantial relevant work experience
 * * Customer facing with excellent verbal and written communication skills, including a professional telephone manner
 * * Working in a manufacturing environment
 * * Provision of technical support to sales teams and customers
 * * Management of multiple simultaneous projects and tasks balancing competing priorities
 * * Autodesk AutoCAD or similar 2D CAD package
 * * Commercially aware and highly numerate
 * * Full clean driving licence

Desired criteria

 * * Construction sites and trades, specifically industrial cladding/flat roofing and electrics
 * * Building regulations
 * * Vector graphics software such as Adobe Illustrator, Affinity Designer or similar
 * * Materials science - metals, plastics and composites
 * * Pultrusion, extrusion, thermoforming, metal and plastic fabrication, mouldings and castings, adhesives/tapes/ sealants/mechanical fasteners, bracketry and hardware, electrical actuators and control systems
 * * Development of departmental processes to ISO 9001 standards
 * * Technical authoring e.g. datasheets, installation / manufacturing instructions
 * * Engineering principles and hand calculations
 * Delivery of training to internal staff and external customers
 * * Solidworks

## Description

* Provision of technical product support to internal and external customers via phone and email.
 * Management of all support requests that come into technical department, ensuring all are responded to promptly, either directly or via other members of technical department.
 * Design and manufacture of tooling to produce new variants of existing products.
 * Creation of drawings and technical literature to support manufacture and sale of our products.
 * Provision of on-site technical support at construction and customer sites, including resolution of technical issues and completion of minor remedial work where required.
 * Share the knowledge you gain by providing training to colleagues and customers to enhance understanding business wide product knowledge.
 * Contribution to engineering change program to maintain efficient manufacture of existing product range.
 * Contribute to product/process research, development and improvement projects.
 * Adherence to company systems and procedures in delivery of all the above including proactively identifying, justifying and implementing improvements to them.