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# IT Technician

- **Company:** Elevation Recruitment Group
- **Location:** South Yorkshire, United Kingdom
- **Salary:** £27,000 - £30,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, VoIP, Microsoft Outlook, Cyber Security, Desktop Computing, Multi-Factor Authentication, Microsoft Office, Windows Servers, Networking Basics, Microsoft SharePoint, Wi-Fi Technology, ServiceNow IT Service Management, Microsoft Onedrive, Laptops, User Accounts
- **Published:** November 11, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-technician/57554853

## About the Role

Essential

 * Minimum 1 year's experience in an IT Support, IT Technician, Service Desk or similar role
 * Experience using an IT ticketing or helpdesk system
 * Good working knowledge of Microsoft 365 and Windows
 * Experience troubleshooting hardware, software and user-access issues
 * Experience setting up laptops, desktops and other IT equipment
 * Good communication and customer-service skills
 * Able to troubleshoot independently and know when to escalate
 * Well organised, with the ability to prioritise multiple requests

Desirable

 * Experience administering Microsoft 365 and SharePoint
 * Basic networking, Wi-Fi and connectivity knowledge
 * Experience with VoIP or cloud telephone systems
 * A relevant IT or Microsoft qualification, * Active Directory
 * Communication Skills
 * Maintenance Activities
 * Microsoft Office
 * Microsoft Windows OS
 * Networking Skills
 * Problem Solving
 * Self-Motivation
 * Technical Support
 * Windows Server Administration

## Description

Our client is looking for an experienced and proactive IT Technician to provide day-to-day IT support across the business. Working closely with the IT Manager, you will take ownership of everyday technical issues, support colleagues, and escalate more complex problems where needed., * Provide first-line and appropriate second-line IT support to employees

 * Manage support tickets from initial report through to resolution
 * Diagnose and resolve hardware, software, system and connectivity issues
 * Support Microsoft 365, Outlook, Teams, OneDrive, SharePoint and Windows
 * Manage user accounts, passwords, permissions and Multi-Factor Authentication
 * Set up laptops, desktops, monitors, headsets and other IT equipment
 * Prepare equipment and system access for new starters and support the leaver process
 * Maintain accurate IT asset and equipment records
 * Support printers, meeting-room equipment and other workplace technology
 * Help the business get more from its existing systems, software and technology by identifying better ways to use available features
 * Support the rollout of new IT processes, systems, software and equipment
 * Escalate complex issues to the IT Manager or external providers
 * Keep employees updated on the progress of their requests
 * Support the IT Manager with system changes, projects and continuous improvement
 * Follow IT security, data protection and information-security procedures