> Markdown version of [/jobs/ext/4663893-hvac-support-co-ordinator](https://www.wearedevelopers.com/jobs/ext/4663893-hvac-support-co-ordinator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # HVAC Support Co-ordinator - **Company:** JLA Resourcing Ltd - **Location:** Sowerby Bridge, United Kingdom - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Microsoft Outlook - **Published:** November 11, 2026 - **Apply:** https://www.totaljobs.com/job/support-supervisor/jla-limited-job108308464 ## About the Role * Proficient level of computer skills, such as use of Systems, Outlook, Excel etc * Excellent customer service skills * Good knowledge of the English language, both written and verbal * Good organisational skills Experience (what you have done) * Experience of working in a customer-facing role * Experience of managing challenging situations in a customer-facing role * The ability to provide outstanding customer service * Experience in working in a fast-paced environment * Demonstrate experience of taking ownership of customer queries * Knowledge and experience of working for Heating company * Knowledge of Repairs / Scheduling / customer contact capacity * Working With Contractors Personal qualities (the way you think and act) * Excellent communication skills * Good attention to detail * Talent for solving problems * Good time management skills * Flexibility in support of the customer and business needs * Ability to interact with other departments within JLA * Strong team player * Confidence and eagerness to own and resolve issues by showing initiative and willingness to learn ## Description The HVAC team manages all works that come from the inbound contact and sales teams. They plan work for HVAC and Sterile engineers and contractors to complete, both real time when a fault is identified, and future planned for preventative maintenance works and/or installations. An exciting opportunity has arisen to oversee and support our growing Sterile division, helping to drive operational efficiency and deliver outstanding customer service. Sterile is a key growth area for the business, making this a great opportunity for an organised and proactive coordinator to join the team and help drive our continued success. As demand for our sterile services continues to increase, you will play a key role in supporting operational excellence, quality standards, and customer satisfaction. It is important that the Hvac team plans work to meet customer contract obligations, while ensuring that work is planned with maximum efficiency and that they get maximum value from the business. The HVAC team collaborate regularly with colleagues and contractors within Service Delivery to ensure works are completed and invoiced on time. They will also work with the field; they are the first point of contact for Contractors, engineers and support the Leads to plan labour availability and report on performance. Key tasks * PPM - Raise, Allocate, and confirm with sites for clients * Reallocate PPMS as and when required to ensure correct resource is allocated * Ensure all paperwork is attached to any client portals * Assist with queries and help find labour for reactive jobs * Making outbound calls to customers to plan works in with them * Managing Sterile email inbox in a timely and effective manner * Ensure all jobs are planned / allocated within agreed clients SLA * Ensure all jobs are progressed by engineers/ Contractors within the operating system when they been physically completed * Review, actions and update the business on the progress of customer works. * Ensure you work with the Ops Lead to continue to review labour along with demand * Work with each of the leads to plan and review previous performance