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# Software Support Engineer

- **Company:** MCS Group
- **Location:** Coleraine, United Kingdom
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Standard Sql, SQL Databases
- **Published:** November 11, 2026
- **Apply:** https://www.nijobfinder.co.uk/job/2058380/software-support-engineer-/

## About the Role

* Practical SQL knowledge and experience with one of the language combinations above.
 * A methodical approach to solving unfamiliar problems.
 * Confidence speaking with customers and explaining technical information in straightforward terms.
 * Good organisation and the judgement to know when to investigate independently or ask for help.
 * An interest in building your career in technical application support.

Previous support experience would be useful, but we're also keen to hear from graduates and junior developers with strong communication skills. Customer service experience gained outside technology is welcome.

## Description

* Opportunity one: SQL and basic Python.
 * Opportunity two: SQL alongside either JavaScript or PHP.

You don't need experience across all three programming languages. Relevant university projects, placement experience and commercial work will all be considered.

What you'll do

 * Investigate application issues, using database queries and technical information to understand the cause.
 * Support customers by phone and email, explaining next steps clearly.
 * Troubleshoot data and integration problems, involving colleagues when further investigation is needed.
 * Keep accurate case notes so customers and teammates can follow progress.
 * Balance incoming requests, prioritising issues according to their urgency and impact.