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# User Researcher SC Cleared - Consultant - Digital Excellence

- **Company:** Capgemini
- **Location:** Bristol, United Kingdom
- **Salary:** £45,906
- **Contract:** Permanent contract
- **Skills:** Human-Computer Interaction, Statistical Hypothesis Testing, User-Centered Design
- **Published:** November 11, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5961394438

## About the Role

* Hands-on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately.
 * Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.
 * You will either already have SC (Security Check) Clearance or you are able to qualify for this level of clearance (by being a UK resident for 5 years+ and not having left the country for more than 28 days or longer in the last 5 years)
 * Experience working with Government Digital Service (GDS) service standards, using GDS design principles
 * Strong storytelling, communication, stakeholder management, and facilitation skills.
 * Experience working in multi-disciplinary, agile teams where you've led the user research and influenced the design of a product or service through the insights you've gathered.
 * Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys.
 * Understanding of a range of tools and practices for in-person and remote research.

Bonus skills

 * A Bachelor's degree inPsychology, sociology, anthropology, Human Computer Interaction or any user experience degree or modules, and passion for technology's unlimited potential and ability to engage with people.
 * You know how to include a diverse range of users in appropriate research activities to help teams deliver accessible services.
 * A love of learning - you can make the most of this growing form of technology to develop your skills in parallel with the needs of your clients.

## Description

* Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients' users.
 * Contribute to creating better products and services that solve users' problems and meets their needs.
 * Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.
 * Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.
 * Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.
 * Consider the end-to-end user journey and external factors that may impact the user experience including business, policy, and technical constraints.
 * Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence-based design decisions.
 * Help to embed user-centred design and user research best practices into teams and the wider business.