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# Service Desk Agent Assistant

- **Company:** Quality Gmbh
- **Location:** Garching bei München, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Laptops
- **Published:** November 11, 2026
- **Apply:** https://www.adzuna.de/details/5960482665

## About the Role

* A secondary education diploma
 * At least 1+ year of experience in ICT service desk or end-user support
 * Knowledge of Microsoft Windows 11 and of hardware (desktops, laptops, printers)
 * Ability to work both autonomously and in a team, with a service-oriented attitude
 * Working knowledge of written and spoken English

Nice to have:

 * Familiarity with Microsoft 365 and Microsoft Teams

## Description

Working hours: standard 40-hour week, Monday to Friday between 07:00 and 20:00, in line with the client's calendar. Occasional work outside normal hours may be requested.

Good to know: all work and documentation are in English and a security clearance and a confidentiality agreement may be required.

Requirements

What you'll work on:

 * Providing first-line ICT Service Desk support to end users
 * Supporting the user workplace: desktops, laptops, printers and other peripherals, including software installation and configuration
 * Providing application support