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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Mid-Market Implementation Specialist - EMEA (German speaking) - **Company:** Ashby - **Location:** Germany - **Experience:** Experienced - **Salary:** €90,000 - €120,000 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, OpenAI, Shopify, Enterprise Software Applications, Snowflake, Zapier, Data Analytics - **Published:** November 11, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ad656bc5063ed541 ## About the Role * Are fluent in German * 5+ years of experience in a customer-facing role, with the majority of your focus on leading full-cycle B2B SaaS implementations * Proven track record successfully managing concurrent mid-market implementation projects without compromising quality, customer experience, or timelines * Experience operating with real autonomy and to own the implementation project plans end-to-end * Comfortable getting into the weeds of complex, multi-module software, and building genuine fluency in how it all fits together * Resourceful when there's no documented answer; you do your own testing and discovery, then use what you learn to advise customers on best practices and recommendations * Data-driven and detail-oriented, with a genuine instinct for coaching customers through unfamiliar territory ## Description We're looking for a Mid-Market Implementation Specialist who excels at leading technically complex, hands on implementation projects for B2B SaaS customers. You'll own each implementation from the moment Sales hands it off through go-live; part project manager, part technical expert, and part trusted advisor to the customer! Six months in, success looks like carrying a full book of 15-20 active implementations, running each customer relationship on your own (kickoff, timeline, follow-through), independently solving complex configuration and workflow challenges, and handling the normal bumps (a slow-to-respond customer, a technical snag, an escalation) without the rest of your book slipping. It also means you're starting to make things better beyond your own accounts: you've found at least one process or documentation gap and fixed it, and you're feeding real customer feedback back to our Product team. You will achieve this by: * Managing 15-20 active mid-market implementations at a time (8-10 weeks implementation timeline on average), building each customer's project plan from handoff through go-live, and staying on top of timelines, hurdles, and follow-up along the way * Getting genuinely comfortable with the in's and out's of how our products work, so you can troubleshoot and advise instead of just walking through a checklist * Advising on what's worked well for similar customers in the past, challenging assumptions when appropriate, and recommending configurations and workflows that balance customer needs with implementation best practices * Partnering closely with cross-functional partners across the business, especially Sales and CS to ensure a seamless customer journey, and Product/Engineering to flag real issues and align on a path forward As you're probably gathering, we're looking for someone who gets energy from both sides of this: the structure of running a tight project plan, and the judgment to rethink that plan when a customer's business genuinely calls for it., * Independently investigate complex customer questions and become the technical/product subject matter expert during implementations * Carry more than a handful of accounts at once (this is a high volume role on a team that moves with urgency) * Own the execution of a project plan, not just its design * Iterate and improve on existing processes About Ashby We're building the next generation of enterprise software, and we're starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better. Learn more on our website: https://www.ashbyhq.com/ We are well funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom. We have thousands of amazing customers including Snowflake, OpenAI, Shopify, Ramp, Notion, and Zapier (and many others who we cannot name!). Our growth and retention metrics are best-in-class among our peers: we have tens of millions in ARR, growing >100% year over year, very low churn, and many years of runway. We'll share more details once we meet. In short, it's the perfect time to join! Instructions Please take your time with your application and the application questions. Although we use AI to assist in our review, we never use AI to auto-qualify or disqualify candidates. We lay eyes on each and every application, and speak to a very select number of candidates based on the application as a whole. This is an evergreen opening, so there is no need to rush, and there are no prizes for being first!