> Markdown version of [/jobs/ext/4666120-av-desktop-support-analyst-level-1-5-contract](https://www.wearedevelopers.com/jobs/ext/4666120-av-desktop-support-analyst-level-1-5-contract). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# AV & Desktop Support Analyst - Level 1.5 - Contract

- **Company:** S Merrick LTD
- **Location:** London, United Kingdom
- **Salary:** £57,200 - £67,600
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, Microsoft Windows, Microsoft Outlook, Office365, Peripherals, Laptops, Windows Client
- **Published:** November 11, 2026
- **Apply:** https://www.totaljobs.com/job/service-desk-analyst/s-merrick-ltd-job108310722

## About the Role

* Hands-on corporate AV/video conferencing and meeting-room support.
 * Practical desktop/end-user support experience with Windows and Microsoft 365 applications.
 * Strong troubleshooting skills and excellent customer service.
 * Experience supporting users within a professional services / large corporate environment.
 * Flexibility to undertake both AV and desktop support responsibilities.

Some training will be provided, but applicants should already have a sound foundation in both AV and desktop support.

## Description

* Set up, maintain and troubleshoot corporate meeting-room AV and video conferencing equipment.
 * Support Microsoft Teams, Zoom, displays, microphones, cameras and live meetings.
 * Provide Level 1.5 desktop support across Windows 10/11, Microsoft 365, Outlook, Excel and Teams.
 * Troubleshoot laptops, PCs, monitors, docking stations, peripherals and general end-user IT issues.
 * Deliver professional, face-to-face technical assistance to senior executives, VIPs and business users.
 * Resolve everyday IT issues and escalate more complex technical problems when required.