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# IT Change Manager

- **Company:** Simplex Services (UK) Ltd
- **Location:** London, United Kingdom
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Configuration Management, DevOps, Release Management, Software Deployment, Information Technology, Servicenow
- **Published:** November 11, 2026
- **Apply:** https://www.totaljobs.com/job/change-manager-it/simplex-services-uk-ltd-job108308741

## About the Role

* 7-12 years of overall IT experience, with significant hands-on IT Change Management experience.
 * Strong understanding of ITIL v3/v4 and IT Service Management processes.
 * Experience managing Change Advisory Boards (CAB), Emergency CABs and change approval workflows.
 * Practical experience with ServiceNow Change Management or comparable ITSM platforms.
 * Strong knowledge of change risk assessment, impact analysis, change scheduling and governance.
 * Understanding of Incident Management, Problem Management, Release Management and Configuration Management.
 * Experience supporting large enterprise IT environments.
 * Excellent stakeholder management, communication, reporting and coordination skills.
 * Ability to manage multiple concurrent changes in a high-pressure production environment., Preferred Skills: - ITIL Foundation or ITIL 4 certification. - Experience in banking, financial services, insurance or other regulated industries. - Experience with cloud, infrastructure, application deployment and DevOps change processes. - Familiarity with Agile delivery environments and CI/CD pipelines. - Experience with change automation, ServiceNow reporting and KPI dashboards. - Knowledge of audit controls, operational risk and regulatory compliance.

## Description

We are seeking an experienced IT Change Manager to join our team in London. The successful candidate will be responsible for managing and governing IT changes across enterprise technology environments, ensuring minimal disruption to business operations.

Tasks

 * Manage the end-to-end IT change management lifecycle, including change requests, risk assessments, approvals, scheduling, implementation tracking and post-implementation reviews.
 * Ensure all changes comply with ITIL best practices, organisational policies and change governance frameworks.
 * Plan, coordinate and facilitate Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings.
 * Evaluate the business impact, technical risk and operational readiness of proposed infrastructure and application changes.
 * Maintain and manage the change calendar, identifying scheduling conflicts and dependencies.
 * Coordinate with infrastructure, application support, DevOps, security, service delivery and business teams.
 * Manage standard, normal and emergency changes, ensuring appropriate approvals and documentation.
 * Monitor change success rates, failed changes, emergency changes and other operational KPIs.
 * Investigate failed changes and coordinate post-implementation reviews and corrective actions.
 * Support change process improvements, automation and continuous service improvement initiatives.
 * Ensure change records, audit trails and compliance documentation are accurate and complete.
 * Prepare management reports, dashboards and change performance metrics.