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# Help Desk Analyst

- **Company:** Centre People
- **Location:** London, United Kingdom
- **Experience:** Experienced
- **Salary:** £45,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Microsoft Outlook, Desktop Computing, Information Technology Operations, Software Troubleshooting, Information Technology
- **Published:** November 11, 2026
- **Apply:** https://www.reed.co.uk/jobs/help-desk-analyst/57557767

## About the Role

This position would suit an IT support professional with hands-on corporate help desk experience and strong problem-solving and customer service skills., * 2-3 years' hands-on IT Help Desk experience in a corporate environment

 * Experience within a financial institution is advantageous
 * Strong troubleshooting, analytical, and problem-solving skills
 * Good customer service and communication skills
 * Experience supporting desktop PCs, software, and Microsoft 365
 * Good organisational skills and ability to manage multiple priorities
 * A Levels, GCSEs, or equivalent qualifications
 * Microsoft qualifications or relevant IT courses are advantageous, * IT Helpdesk Support

## Description

The role will provide first-line desktop support to employees in the London Branch and Amsterdam office, while also supporting day-to-day IT operations. The successful candidate will handle user queries, desktop and software support, PC deployment, IT system troubleshooting, and Microsoft 365 administration., * Provide first-line IT support to users in the London and Amsterdam offices

 * Monitor and manage help desk requests in line with agreed SLAs, resolving or escalating issues as appropriate
 * Set up, deploy, and troubleshoot desktop PCs and related equipment
 * Support IT technical teams with the deployment and maintenance of IT systems
 * Assist and train users with desktop software and IT systems
 * Support Microsoft 365, Outlook, and Teams administration
 * Maintain IT hardware, consumables, asset records, and system inventories
 * Support day-to-day computer operations and general IT administration
 * Provide cover for other Help Desk team members when required