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# Technical Support Engineer

- **Company:** Xperi (nyse: Xper)
- **Location:** United Kingdom (Remote available)
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Application Programming Interfaces (APIs), Artificial Intelligence, Bug Tracking Systems, System Configuration, Document Management Systems, Mobile Application Software, Cloud Services, Software Engineering, Information Technology
- **Published:** November 11, 2026
- **Apply:** https://startup.jobs/engineer-technical-support-tivo-tivo-10740173

## About the Role

* Relevant experience in a hands-on, customer-facing technical support role.

 * Experience installing, configuring or supporting specialist software products.

 * Strong technical troubleshooting and problem-solving skills.

 * A methodical approach to investigating issues and identifying root causes.

 * Excellent written and verbal communication skills, with the ability to explain technical issues clearly to different audiences.

 * A customer-first approach and the ability to manage issues promptly and professionally.

 * Strong attention to detail and the ability to identify issues that others may miss.

 * Experience using ticketing, bug-tracking, knowledge-base or documentation systems.

 * The ability to document investigations, findings and solutions clearly.

 * The ability to work independently, prioritise competing issues and collaborate effectively with distributed teams.

Nice to have:

 * A qualification or practical background in computer science, software development, IT or a related technical field.

 * Experience supporting mobile applications or broadcast technology.

 * Experience testing software releases and documenting defects.

 * Experience with radio automation or broadcast studio systems.

 * Familiarity with APIs, networking and cloud-based services

 * An interest in radio, digital audio and emerging media platforms.

 * An interest in using automation and AI to improve technical support.

## Description

As a Technical Support Engineer, you will be a key point of contact for customers using our mobile apps and broadcast studio systems. You will investigate and manage technical issues through to resolution, working closely with customers and our development teams to deliver timely, effective solutions.

What you will get to do:

 * Provide first-line technical support to customers using our mobile apps and broadcast studio systems.
 * Own and manage reported issues from initial investigation through to resolution, keeping customers informed throughout.

 * Diagnose technical problems methodically, document findings clearly and escalate issues to the development team when required.

 * Work proactively with development and product teams to identify potential issues before they affect customers.

 * Test new releases of our broadcast studio software and clearly report any defects or risks.

 * Maintain accurate records in ticketing, bug-tracking and documentation systems.

 * Monitor support activity and produce regular reports that highlight recurring issues and opportunities for improvement.

 * Support the onboarding of new customers and help them understand our products, processes and ways of working.

 * Contribute to improvements in support processes, documentation and customer communications.

 * Identify practical opportunities to improve efficiency, quality and customer outcomes through automation, AI-assisted workflows and better use of support tooling.