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# Helpdesk Coordinator

- **Company:** Andy File Associates Limited
- **Location:** Leeds, United Kingdom (Remote available)
- **Salary:** £26,000 - £28,000
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Data Analytics
- **Published:** November 11, 2026
- **Apply:** https://www.hiredonline.co.uk/jobs/225819204-helpdesk-coordinator/andy-file-associates-ltd

## About the Role

* Previous helpdesk experience ideally in facilities management or a related industry.
 * We also welcome applications from candidates with a successful background in sales eg automotive or similar consultative sales environments who can demonstrate outstanding communication and relationship-building skills
 * Strong customer service orientation with the ability to handle challenging situations calmly and effectively.
 * Excellent organisational skills, with the ability to prioritise tasks and manage time efficiently in a fast-paced environment.
 * Strong analytical skills with the ability to assess performance data and make data-driven improvements.
 * Familiarity with helpdesk management software and ticketing systems.
 * Strong verbal and written communication skills.
 * Ability to manage and motivate a team to meet targets and deliver high-quality service.
 * Knowledge of facilities management practices is desirable but not essential.

## Description

The Helpdesk Coordinator will be part of a small helpdesk team, ensuring that all service requests are handled promptly and effectively. The role involves ensuring smooth communication between the helpdesk, facilities management teams, contractors and clients., * Helpdesk Operations: Part of a team that ensures all incoming service requests, incidents, and inquiries are logged, tracked, and resolved in a timely and effective manner.

 * Client Communication: Ensure consistent and professional communication with clients regarding service requests, project updates, and issue resolution.
 * Working to Service Level Agreements (SLAs): Ensuring service requests are resolved within agreed timelines. Take action to address and escalate any issues that might breach SLAs.
 * Customer Satisfaction: Maintain a high level of customer satisfaction by resolving issues efficiently and enhancing customer service protocols., Control Systems Engineer Location: Rotherham Salary: £70,000 Shift: Monday - Friday Days Benefits: * 25 days' holiday plus bank holidays * Option to buy up to 5 additional holidays after probation * F…
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