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# Head of Technology Operations

- **Company:** Nominet
- **Location:** Oxford, United Kingdom
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Configuration Management Databases, Configuration Management, Operational Data Store
- **Published:** November 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f0cc17ff1e289c5f

## About the Role

* Leadership experience across technology operations, IT service management, infrastructure operations, workplace technology or service delivery.
 * Experience leading multi-disciplinary teams and bringing structure to complex operational environments.
 * Practical knowledge of ITIL-based service management, including incident, change, problem and request management.
 * Experience leading major incidents and making clear decisions when services are under pressure.
 * Experience improving operational governance, service measures, escalation routes and reporting.
 * Working knowledge of ISO 27001 and ISO 20000, including supporting controls, audits or improvement activity.
 * Understanding of asset management, configuration management, CMDB principles and workplace technology.
 * Commercial and financial experience covering technology budgets, suppliers, contracts and forecasting.
 * Ability to use operational data to identify issues, make decisions and demonstrate service performance.
 * Experience leading, coaching and developing teams.
 * Ability to influence senior stakeholders with clear reasoning and evidence.
 * Comfortable building new capability while maintaining critical day-to-day services.

Nice to have:

 * Experience working with ITIL 4, ISO 20000, ISO 27001 or similar operational and assurance frameworks.
 * Experience establishing or materially reshaping a Technology Operations function.
 * Experience in a complex, regulated or high-availability environment.
 * Experience using service management, endpoint, asset, reporting or automation tools to improve control and reduce manual effort.

## Description

We're bringing IT Service Management, internal support, workplace technology and technology administration into one Technology Operations function. As Head of Technology Operations, you'll build and lead that function, improving service quality, operational control and cost visibility while reducing friction for engineering teams.

You'll own the operating model, service management governance, workplace technology, asset and configuration management, operational risk, suppliers and technology financial reporting. An early priority will be putting the foundations in place: clear ITSM processes, service levels, CMDB and risk management, stronger supplier and budget controls, and a consistent approach to performance and governance.

This role suits someone who can build better systems while keeping critical day-to-day services running.

What You'll Be Doing:

 * Establish and lead the Technology Operations function, creating a clear operating model, accountabilities and ways of working.
 * Translate Technology strategy into operational priorities, service standards and measurable outcomes.
 * Own the effectiveness of incident, change, problem and request management, including major incident governance and escalation.
 * Improve service management maturity, supporting alignment with ITIL 4 and relevant ISO standards.
 * Oversee internal support and workplace technology services, including service desk performance, device lifecycle, endpoint management and joiner/mover/leaver processes.
 * Strengthen asset and configuration management, including CMDB effectiveness and lifecycle visibility.
 * Own operational risk reporting and ensure risks are clearly assessed, assigned and managed.
 * Provide oversight of Technology budgets, forecasting, supplier performance, contracts and cost control.
 * Define meaningful operational measures covering service quality, resilience, risk, customer experience, supplier performance and financial control.
 * Lead and develop the Technology Operations team, setting clear expectations around accountability, collaboration and continuous improvement.
 * Build strong relationships across Technology and the wider organisation, providing clear advice and escalation to senior stakeholders.
 * Lead the phased mobilisation and ongoing improvement of the function.
 * Lead and improve on-call arrangements, ensuring they support service resilience while balancing operational need, employee wellbeing and cost.