> Markdown version of [/jobs/ext/4666396-network-operations-lead](https://www.wearedevelopers.com/jobs/ext/4666396-network-operations-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Network Operations Lead

- **Company:** The Scc
- **Location:** Manchester, United Kingdom (Remote available)
- **Experience:** Expert
- **Salary:** £52,000 - £55,000
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Sound Recording and Reproduction, Wide Area Networks, Computer Network Operations, Cisco Switches, Cisco
- **Published:** November 11, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5961476367

## About the Role

* A level of networking vendor certification is required, preferably CCNP or relevant experience
 * Previous role must include a level of NOC Team lead responsibilities
 * Team lead role in a busy Network Operation Centre Environment
 * Proven experience in industry and sound technology background 5 years
 * Detailed knowledge of IT industry
 * Understanding of the process of managing and working in a complex support role
 * Good analytical skills
 * Cisco Catalyst Centre, ISE and Cisco SD-WAN Manager exposure is required
 * Experience or a view on current automation trends and deployment methods
 * Experience or a view on AI trending for fault diagnosis and enhanced, quicker fault resolution
 * **please note, you will need the following security clearances for this role: Home Office Clearance, NPPV, SC

## Description

Role purpose: Overall, the role holder will be responsible for the team in place to carry out the Team Lead Network Operations Centre Role.
This will include:

 * Working with the wider ITOC Management Team to ensure all team processes are agreed and documented
 * Ensuring that the team are working to agreed processes and procedures
 * Ensuring any relevant SLAs are in place and measured
 * Ongoing measurement of the performance of the team against both SLAs and core objectives
 * Ensuring that the team have access to all relevant tools/training to carry out their role
 * Being responsible for cross training to ensure resilience within the team
 * Be responsible for any escalations and issue resolution and bring in technical resource as required., · Be available to assist in the escalation process from your team members

· Provide support to the Operations team for any complex requirements

· Where relevant providing aligned resource to support specific key escalations from a technology perspective

· Assistance with pipeline management as required

· Reporting as requested to SLT on performance, reporting, open and closed tickets and success rate

· Identify training requirements and organise appropriately with SLT and within budgetary constraints

· Conduct one to ones and team management reviews

· Ensure department complies with all company policies and procedures

· Be responsible for delivering excellent standards in customer service

· Maintenance of existing deployed designs and delegation of responsibilities for updating and keeping current