> Markdown version of [/jobs/ext/4666416-it-support-engineer-modern-workplace](https://www.wearedevelopers.com/jobs/ext/4666416-it-support-engineer-modern-workplace). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - Modern Workplace - **Company:** Haas F1 Team - **Location:** Banbury, United Kingdom - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, Apple IOS, Apple Mac Systems, Microsoft Online Services, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Python (Programming Language), Knowledge Management, Windows PowerShell, Microsoft SharePoint, Software Deployment, Software Project Management, Wireless Networks, Microsoft Power Automate, Power Platform Integration, Office365, Microsoft InTune, Microsoft Onedrive, Deployment Automation, Low-code, Operational Systems, Server Operating Systems & Platforms, Servicenow - **Published:** November 11, 2026 - **Apply:** https://www.apply4u.co.uk/jobs/it-support-engineer-modern-workplace/55740316 ## About the Role A BSc, MIS or other IT-related qualification, or equivalent practical experience. At least 5 years' progressive IT support experience. An advanced Microsoft 365 administration and/or development qualification, or equivalent practical experience. Strong experience administering Microsoft 365, including SharePoint, Teams, OneDrive, Intune, Autopilot, Power Platform and Entra ID. Practical SharePoint and Power Platform experience, including Power Automate and low-code business process improvements. Advanced endpoint-management knowledge, including device provisioning, application deployment and policy-based configuration. Strong technical troubleshooting skills across Windows environments, end-user hardware and core infrastructure concepts including DHCP, DNS, VPN and wired/wireless networking. Experience using an ITSM platform, such as ServiceNow or equivalent, with a strong understanding of ticket management and SLAs. Experience working in high-pressure, performance-driven environments, with the ability to remain calm, adaptable and focused. Additional Technical Experience Your experience should also include: Identity and access concepts including Active Directory, group membership, conditional access fundamentals and MFA. Scripting and automation, such as PowerShell. Cyber security and threat-response awareness. Apple client environments, including macOS and iOS. Working knowledge of Linux client and server environments. Microsoft 365 Copilot, automation tools or other AI-enabled productivity platform ## Description We're looking for an IT Support Engineer - Modern Workplace to join our Service Delivery team in Banbury, supporting the technology and services used across our global organisation. You'll combine hands-on technical support with Microsoft 365, endpoint management and automation expertise, resolving complex issues while developing smarter ways of working through SharePoint, Power Platform and modern workplace technologies. What You'll Do Provide high-quality 2nd line and, where appropriate, 3rd line technical support to our global user base, owning incidents through to resolution. Support, administer and enhance Microsoft 365 services including SharePoint, Teams, OneDrive, Intune, Autopilot, Power Platform and Entra ID. Design and enhance small-scale SharePoint and Power Platform solutions, including workflows, forms, lists, pages and low-code automation. Act as a technical escalation point for complex incidents, carrying out detailed troubleshooting and root cause analysis. Support endpoint provisioning, application deployment, user lifecycle activities and hardware/software management. Identify opportunities to improve service quality, automation, user experience and operational efficiency. Support Microsoft 365 adoption, collaboration, productivity and AI-enabled tools, alongside F1-specific hardware, software and operational systems. Contribute to major incident management, knowledge sharing and the coaching and mentoring of junior team members.