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# IT Support Specialist

- **Company:** Focused
- **Location:** Darmstadt, Germany
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Confluence, JIRA, Cyber Security, Identity and Access Management, Issue Tracking Systems, Information Technology Operations, Inventory Management Software, Windows PowerShell, Microsoft SharePoint, Scripting, Microsoft InTune, Os Ticket
- **Published:** November 11, 2026
- **Apply:** https://startup.jobs/it-support-specialist-f-m-d-focused-10735310

## About the Role

* You have solid IT support fundamentals in hardware, software, networking, and endpoint security, with hands-on experience in both Windows and macOS.
 * You are experienced with Microsoft 365 (Exchange, Teams, SharePoint) and an MDM platform such as Intune.
 * You understand identity and access management and MFA solutions, and you work confidently in ticketing systems such as Jira, Confluence, or Box.
 * You have working knowledge of GDPR as it applies to IT operations in Germany and follow ITIL-aligned practices for incident and request management.
 * You have basic scripting skills (PowerShell or similar) and a root-cause mindset that favours proactive maintenance over firefighting.
 * You take ownership without waiting to be asked, follow up without prompting, and communicate fluently in German and English.

## Description

As IT support specialist, you will be the primary point of contact for day-to-day IT support across our Berlin and Darmstadt offices, keeping employees connected, equipped, and secure so they can focus on building fusion technology. You will own the full IT support lifecycle at both sites, from ticket resolution and device management to onboarding and security compliance., * Lead the device lifecycle for Windows and macOS endpoints: imaging, configuration, inventory tracking, and patching.

 * Prioritise and resolve hardware, software, and connectivity issues across Berlin and Darmstadt, proactively and independently.
 * Execute onboarding and offboarding IT tasks, including accounts, access provisioning, device readiness, and timely revocation, in close coordination with People Operations.
 * Enforce the security baseline by ensuring MFA coverage, completing access reviews, and maintaining patch compliance under IT security policy and GDPR.
 * Keep IT documentation and self-service FAQs current, and identify recurring issues with proposed root-cause fixes.
 * Support improvement projects such as cloud device management migration, DLP implementation, and EDR rollout, and escalate scope or security issues early to the Senior IT Manager.