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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT-Techniker - **Company:** Stefanini - **Location:** München, Germany - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Macintosh Computers, Cloud Computing, Dynamic Host Configuration Protocol, Domain Name System (DNS), Windows Domain, Remote Desktop Services, Software Deployment, Network Routers, Software Troubleshooting, Firewalls (Computer Science), Information Technology - **Published:** November 11, 2026 - **Apply:** https://www.careerjet.de/jobad/de60ae7615300173b9cc537ac561dc0c17 ## About the Role * Bachelor's degree and/or equivalent experience in Information Technology or Computer Science; * Proven ability to deliver multi-site infrastructure-related projects; * Ability to manage multiple projects and activities at a time and prioritize appropriately; * Excellent written and verbal communication skills; * Flexibility to work outside normal working hours when necessary; * Ability and visa authority to travel up to 20% of the time within Europe; * Excellent problem-solving abilities; * Solid working understanding of Windows domain services, such as DNS, DHCP, and RADIUS; * Fluency in German and English; * Authorization to work and remain in Germany. Nice to Have * Relevant technical qualification, such as MCITP, CCNA, or VCP; * Experience with cloud-based communication systems; * Experience working across multiple regions and cultures. ## Description Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on IT support. This is a great opportunity to join an ambitious company operating at the forefront of its industry and play a key role in delivering a premium IT support service. As Senior Deskside Technician, you will have primary responsibility for an EMEA cluster covering Germany, Austria, Switzerland, and the Czech Republic. The position is based in Munich, which is the main location for the Northern Cluster assignment. You will support retail stores, corporate offices, and manufacturing sites, including the headquarters. Full-time onsite presence in Munich is required. You will work closely with the EMEA IT team on day-to-day support, task prioritization, and escalations, and may contribute to project work such as rollouts and update activities., * Work with ITSM tools and achieve agreed service-level agreements (SLAs); * Troubleshoot and repair hardware issues, providing proximity support for specialized systems within your local area of responsibility; * Install customer-approved software; * Perform basic network troubleshooting; * Isolate and resolve issues with customer-supported printers and multifunction devices; * Provide advanced software troubleshooting and remote support using the appropriate support tools and processes; * Troubleshoot mobile-device and remote-access issues; * Escalate tickets that cannot be resolved by Stefanini to the appropriate client or third-party support group; * Manage spare parts and loaner pools; * Contribute to knowledge-base (KB) creation and share shift-left knowledge from Field Service with the Service Desk; * Deliver Install/Move/Add/Change/Remove/Dispose (IMACR/D) services; * Cascade and deploy PCs and Macs to end users; * Carry out new-joiner onboarding when required; * Configure and deploy telephones and PCs/Macs after imaging; * Deploy IT equipment; image and stage PCs, Macs, and mobile devices, including activation with the relevant regional carrier where necessary; * Manage equipment inventory and lifecycle in accordance with the customer-approved process; * Communicate with the EMEA IT team about day-to-day activities, escalations, and issues; * Provide general IT support as required, including: * Face-to-face and remote desktop support, including basic point-of-sale (POS) support; * Head Office (HO) and Back Office team support; * Setup and configuration of new routers, switches, and firewalls; * Hardware support, including workstation and laptop support, printer repair, and equipment replacement; * Site hardware audits; * Managing traffic counters; * Software deployment and troubleshooting; * Onsite cabling; * Managing infrastructure for payment terminals, as required across the region; * Ensuring in-store music solutions are available and fit for purpose., * Individual growth and development opportunities; * Corporate training and access to LinkedIn Learning; * Structured career paths and mentoring support; * An international, multicultural work environment; * Corporate benefits and employee discounts; * Access to SAI Library, our global AI learning hub; * 30 days of vacation per year; * Employee Assistance Program offering confidential support; * 13.5 salaries per year, including holiday and Christmas allowances; * Employee referral program. The preceding job description is intended to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. What's Next? It's best to apply today, as job postings may be taken down and we wouldn't want you to miss this opportunity. If you need further information, send us a message at RecruitmentEMEA@stefanini.com and we'll be happy to assist., Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, or nationality. We understand and encourage the importance of being you!, Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive unsolicited messages requesting payment or personal information, please disregard them. If you suspect you have been targeted, please contact us immediately at RecruitmentEMEA@stefanini.com for verification. Key Points to Remember * Legitimate job offers only follow interviews conducted with our hiring managers or clients; * We will never ask for payment at any stage of the recruitment process; * Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation.