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# Service Desk Specialist - I/S - Operations- Days -FT

- **Company:** Memorial Hospital
- **Location:** Gulfport, MS, United States
- **Contract:** Permanent contract
- **Skills:** IBM Hardware Management Console, Issue Tracking Systems, Software Engineering, Computer Equipment
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9c0f08f30367a319

## About the Role

Do you have experience in Ticketing system technical support?, Do you have a High school diploma or GED?, * High School or GED

Experience:

 * 1 year working in the IT/Help Desk Industry

Skills:

 * Strong organizational, presentation, and customer service skills
 * Identifying problems and reviewing related information to develop and evaluate options and implement solutions
 * Excellent communication skills, both written and verbal
 * Customer-focused attitude and a passion for delivering exceptional service

## Description

Service desk specialist will provide technical support to end users experiencing computer hardware and software issues. They respond to queries, isolate problems, troubleshoot issues, and implement solutions.

 * Contribute to a knowledge base by creating articles and guides for common technical issues and their solutions
 + Assist with hardware management, including equipment procurement, deployment, and maintenance
 + Log and track issues using a ticketing system, ensuring that all necessary information is captured accurately
 * Will maintain exemplary customer service by exercising a professional and friendly approach when communicating with customers using a variety of communication and support technologies
 + Serve as the first point of contact for end-users seeking technical assistance via phone, email, or in-person
 + Will document, prioritize, categorize, and monitor customer issue based on their severity and impact on business operations to ensure a timely resolution
 * Will efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution
 + When not able to independently solve an issue, will ensure that the issue is resolved by escalating more complex technical issues to higher-level support teams or senior service desk specialist when necessary
 * Will gain proficient working knowledge of the applications they are responsible for supporting
 + Will maintain productivity standard as set forth by supervisor
 + Will display a sense of urgency and drive to complete tasks quickly


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