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# IT Support Specialist / Desktop Support Engineer 2

- **Company:** Randstad
- **Location:** Bellevue, WA, United States
- **Experience:** Experienced
- **Salary:** $63,544 - $84,344
- **Contract:** Contract
- **Skills:** Microsoft Access, Microsoft Windows, Apple Mac Systems, Software Applications, Software as a Service, System Configuration, Data Transmissions, IBM Hardware Management Console, Identity and Access Management, Issue Tracking Systems, Azure Active Directory, User Environment Management, Software Licensing, Okta, Break Fix, Peripherals, Microsoft InTune, Casper Suite, Gsuite, User Administration, User Accounts
- **Published:** November 11, 2026
- **Apply:** https://www.dice.com/job-detail/198ec647-1151-4b99-a64b-943f38ae4c7b

## About the Role

3-4+ years of professional IT support, desktop support, or end-user services experience in an enterprise environment.

Proven ability to operate autonomously as a sole or primary onsite technical support resource.

Comprehensive hands-on administration and troubleshooting experience across both macOS and Windows operating systems.

Strong familiarity with Microsoft 365, SaaS workplace applications, and identity/access management tools (Okta, Entra ID / Azure AD).

2-3+ years of practical experience supporting AV systems, conference rooms, Microsoft Teams Rooms, Zoom Rooms, and collaboration equipment.

Exceptional customer service mindset with experience providing executive-level support.

Excellent verbal, written, and cross-functional communication abilities.

PREFERRED QUALIFICATIONS

Experience utilizing modern endpoint management platforms (Jamf, Microsoft Intune, Kandji).

Background supporting live corporate events, Executive Briefing Centers (EBCs), and large presentations.

Prior experience managing asset inventory and hardware lifecycle processes in organizations of 500+ employees.

Associate degree or formal technical certifications in IT, networking, or AV systems.

skills:

macOS,Microsoft Entra ID,Azure AD,hands-on troubleshooting,Jamf,data communication,Google Workspace,identity management,access management,ticketing systems,access,Intune,Windows,Microsoft 365,Okta,peripherals,computer software,SaaS applications,SaaS tools,configuring,account provisioning,Coordinate,dedicated,leadership,networking,troubleshoot,proactive,Autonomous,working independently,minimal supervision,collaboration,Install,asset management,AV equipment,business needs,presentation,presentations,Desktop Support,endpoint management,diagnostics,onboarding,Conference,live events,Help Desk,installations,knowledge base,Zoom,Microsoft Teams,mobile devices,operating systems,Operating System,device setup,investigate,Security,customer presentations,service delivery,inventory management,technical documentation,IT support,technical assistance,resolve technical issues,technology solutions

## Description

Join a dynamic workplace technology team as the primary onsite IT Support Specialist delivering end-to-end technical support, hardware management, and conference room technology solutions. This high-visibility role provides hands-on technical troubleshooting and executive white-glove support, ensuring workplace technologies and hybrid collaboration spaces run seamlessly., * Act as the lead onsite technical point of contact, resolving hardware, software, operating system, and network inquiries in person, remotely, and via ticketing systems.

 * Configure, deploy, troubleshoot, and maintain macOS and Windows laptops, mobile devices, and office peripherals.
 * Manage user accounts, software licenses, SaaS applications, and identity systems (Microsoft 365, Okta, Microsoft Entra ID).
 * Own conference room readiness, maintaining and troubleshooting Microsoft Teams Rooms, Zoom Rooms, AV controllers, cameras, microphones, and displays.
 * Deliver high-touch, white-glove support for executive briefings, customer meetings, and company-wide all-hands events.
 * Lead onsite onboarding, offboarding, device setup, and IT asset inventory tracking.
 * Partner with remote engineering, security, and infrastructure teams to escalate and resolve complex technical incidents.
 * Create and update internal documentation, system guides, and user knowledge base materials.