> Markdown version of [/jobs/ext/466738-servicedesk-analyst](https://www.wearedevelopers.com/jobs/ext/466738-servicedesk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# ServiceDesk Analyst

- **Company:** Isuite, LLC
- **Location:** Granite City, IL, United States
- **Salary:** $52,000.0 - $59,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Active Directory, Business Software, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Wi-Fi Technology, Peripherals, Information Technology, User Administration, Servicenow
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b5fd7b3875a41a7a

## About the Role

Do you have experience in Windows?, Do you have a Associate's degree?, * Associate's degree in IT or related field, or equivalent hands-on experience

 * 1+ year in a help desk, service desk, or technical support role
 * Working knowledge of Windows, Microsoft 365, Active Directory, and common business applications
 * Experience with ITSM platforms (Halo PSA, ConnectWise, ServiceNow)
 * Basic networking troubleshooting (DNS, DHCP, VPN, Wi-Fi)
 * Strong customer service orientation, clear written and verbal communication, attention to detail, ability to manage multiple priorities, and a willingness to learn
 * Certification: A+, Network+, AZ-900, or ITIL Foundation are a plus

## Description

We are currently looking for a ServiceDesk Analyst to join our Information Technology team located at our headquarters in Granite City, IL. Our ideal candidate for a ServiceDesk Analyst is someone who has 1+ years of experience and can serve as the first point of contact for end users seeking technical assistance, providing timely and effective resolution of hardware, software, and network issues. This role focuses on delivering high-quality customer service, accurate ticket documentation, and consistent adherence to service desk processes and SLAs., * Respond to incoming support requests via phone, email, ticketing system, and chat

 * Diagnose and resolve Tier 1 and Tier 2 hardware, software, and network issues
 * Accurately document all interactions, troubleshooting steps, and resolutions in the ticketing system
 * Escalate unresolved or complex issues to the ServiceDesk Lead or appropriate teams in a timely manner
 * Assist with user account management in Active Directory, Microsoft 365, and other business applications
 * Support onboarding and offboarding tasks, including account provisioning, hardware setup, and access reviews
 * Image, deploy, and maintain workstations, peripherals, and mobile devices
 * Follow established procedures to ensure SLA compliance and a high level of customer satisfaction
 * Contribute to the knowledge base by creating and updating articles based on recurring issues
 * Identify trends in support requests and recommend improvements to processes or end-user training


## Related Videos

- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [Blazing Accessibility Basics](https://www.wearedevelopers.com/videos/568-blazing-accessibility-basics)
- [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software)
- [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases)
- [WeAreDevelopers LIVE - Gaps in CSS,  EU Accessibility Act and more!](https://www.wearedevelopers.com/videos/1314-wearedevelopers-live-gaps-in-css-eu-accessibility-act-and-more)

## Related Articles

- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [How to Answer the Interview Question: “Why Do You Want to Be a Software Engineer?”](https://www.wearedevelopers.com/magazine/392-how-to-answer-the-interview-question-why-do-you-want-to-be-a-software-engineer)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)