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# Bi-Lingual Registration Scheduling Specialist

- **Company:** BRADLEY FREE CLINIC OF ROANOKE VALLEY, INC.
- **Location:** Roanoke, VA, United States
- **Salary:** $39,520.0 - $43,680.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Microsoft Office, Electronic Medical Records
- **Published:** June 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=51d4f4e545d78aae

## About the Role

Do you have experience in Typing?, * Patience, understanding, and compassion in direct interactions with clients;

*
Must have to ability to maintain confidentiality at all times;
*
Must be self-motivated with good organizational skills;
*
Office or administrative experience;
*
Must have basic clerical skills, typing, filing, ability to communicate with the public, doctors, nurses and patients;
*
Ability to maintain composure when faced with difficult situations;
*
Must be able to handle confidential situations with tact;
*
Ability to work with computers, electronic devices, telephones, etc.
*
Ability to multi task;
*
Experience working in a team environment;
*
Experience working in a clinic setting.

 * Bi-Lingual preferred

## Description

Registration and Scheduling Specialists perform a variety of tasks as the first telephone contact with the practice by patients and prospective patients. This includes providing excellent customer/patient services; referring callers to the appropriate departments; making appointments for patients according to established practice protocols; and assisting patients/clients with forms., * Answers phone in a clear, courteous and professional manner; takes accurate phone messages and/or routes to appropriate personnel;

 * Schedules patient appointments, carefully screening patients for new address, new patient visit and registration date; update information and inform patient of what must be presented at time of visit;
 * Tracks patient follow ups and waiting list for services using workflows in electronic health records;
 * Monitors Athena clinical inbox as assigned for tasks related to registration and scheduling;
 * Maintains confidentiality of patient information at all times, following privacy protocols in accordance with Clinic policies and HIPAA Guidelines;
 * Utilizes computer system to access medical record information and chart number to accurately communicate patient needs with other departments;
 * Takes actions to appropriately and successfully address patient issues; listens to patient without interruption or getting defensive;
 * Demonstrates respect for diverse cultures of all patients, families and co-workers;
 * Monitors patient registration and assists Patient Administration Lead to maintain updated patient records; update patient records as needed; regularly review and understand clinic registration guidelines;
 * Attends scheduled meetings; and
 * Performs other duties as assigned.


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