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# Support Engineer

- **Company:** Experis
- **Location:** Redmond, WA, United States
- **Experience:** Experienced
- **Salary:** $72,800
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software as a Service, Identity and Access Management, Issue Tracking Systems, Azure Active Directory, Okta
- **Published:** November 11, 2026
- **Apply:** https://www.experis.com/en/job/417876/support-engineer-

## About the Role

Our client, Information Technology is seeking a Support Engineer to join their team. As a Support Engineer, you will be part of the Information Technology department supporting frontline help desk and onsite workplace technology needs. The ideal candidate will have strong troubleshooting instincts, a customer-first mindset, and the confidence to work independently while delivering white-glove support., Top 3 Must-Have HARD Skills & years of experience for each:

 1. Enterprise IT Support / Desktop Support (3-4+ Years)
Advanced troubleshooting of macOS and Windows devices.
Experience supporting hardware, software, peripherals, mobile devices, and SaaS applications.
Ability to independently resolve end-user issues in a corporate environment.

 2. Executive Support & Workplace Technology (3+ Years)
Experience providing white-glove support to senior leadership and executives.
Supporting Microsoft 365, collaboration tools, identity and access management (Okta, Entra ID/Azure AD), and modern workplace technologies.
Strong communication skills and ability to operate in high-visibility situations.

 3. Audio Visual (AV) & Conference Room Support (2-3+ Years)
Hands-on experience supporting Microsoft Teams Rooms, Zoom Rooms, conference rooms, EBCs, and all-hands spaces.
Troubleshooting displays, cameras, microphones, speakers, room controllers, and presentation technology.
Experience supporting executive meetings, customer presentations, and live events, + 3-4+ years of experience in IT Support, Desktop Support, Help Desk, or End User Services with advanced troubleshooting across macOS and Windows devices.

 + 3+ years of experience providing executive-level or white-glove support, including strong communication and professionalism in high-visibility situations.
 + Hands-on experience supporting Microsoft 365 and identity/access management platforms such as Okta and/or Microsoft Entra ID (Azure AD), plus common SaaS applications.
 + 2-3+ years of AV and conference room support experience, including Microsoft Teams Rooms, Zoom Rooms, Executive Briefing Centers (EBCs), and all-hands spaces.
 + Ability to operate independently as the primary onsite IT resource, prioritize competing requests, and deliver reliable meeting-ready technology.

## Description

+ Serve as the sole onsite IT support resource for the Washington office, providing hands-on technical support and high-touch service for employees and executives.
 + Support onboarding and offboarding activities, including account provisioning/deprovisioning and asset management.
 + Troubleshoot and resolve hardware, software, endpoint, and workplace technology issues in person, remotely, via phone, or through ticketing systems.
 + Maintain accurate records of support requests, troubleshooting steps, resolutions, and installation activities.
 + Provide Audio Visual (AV) and conference room support by troubleshooting meeting technology (displays, cameras, microphones, speakers, and room controllers) and escalating to the AV Engineer when needed.
What's Needed?