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# IT Support Analyst

- **Company:** VIQU Ltd
- **Location:** Luton, United Kingdom
- **Salary:** £65,000 - £78,000
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Backup Devices, Cyber Security, Disaster Recovery, Network Troubleshooting, Microsoft Office, Microsoft Software, Server Supported Gaming, Wide Area Networks, Software Troubleshooting, SC Clearance, Information Technology, Network Server, Servicenow
- **Published:** November 11, 2026
- **Apply:** https://www.careerboard.com/gb/en/find-jobs-in-United-Kingdom/-D7ED187A20AF89EB84/

## About the Role

Technologies: Windows, Active Directory, Microsoft Office 365, ServiceNow, LAN/WAN, Networking, Server Support, Backup Solutions, IT Security, Hardware & Software Support., * Previous experience in an IT Analyst, IT Support or Infrastructure Support role.

 * Strong Windows, hardware and software troubleshooting skills.
 * Knowledge of Active Directory and Microsoft applications.
 * Exposure to networking, Servers, backups and ITSM tools such as ServiceNow.
 * Good communication skills and a confident, customer-focused approach.

Security Clearance: SC clearance will be required. Candidates must be UK nationals and hold the appropriate clearance.

## Description

We are looking for a hands-on IT Support Analyst to provide 1st and 2nd line IT support across a busy operational site.

You will be responsible for supporting end users, maintaining IT hardware and infrastructure, troubleshooting technical issues and helping deliver site-based IT projects., * Provide desk-side and 1st/2nd line IT support.

 * Troubleshoot hardware, software, server and network issues.
 * Support Windows devices, Active Directory and Microsoft applications.
 * Assist with infrastructure, backup, printing and mobile device support.
 * Support IT security, endpoint compliance and disaster recovery activities.
 * Manage IT incidents, documentation and user training.
 * Assist with hardware/software procurement and infrastructure projects.