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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service & Support Engineer - Malton - **Company:** Principal IT - **Location:** Malton, United Kingdom - **Salary:** £34,000 - £38,000 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Cyber Security, Computer Networks, Dynamic Host Configuration Protocol, Desktop Computing, Disaster Recovery, Domain Name System (DNS), Desktop Environments, Hyper-V, Virtual Private Networks (VPN), Local Area Networks, Network Security, Network Troubleshooting, Microsoft Software, Windows Servers, Network Architecture, Windows PowerShell, Azure Active Directory, Server Administration, Microsoft SharePoint, Software Deployment, TCP/IP, Virtual Local Area Networks, Virtualization Technology, Software Vulnerability Management, Wide Area Networks, Backup and Restore, Wireless Access Point, Wireless Networks, EndPointSecurity, Wi-Fi Technology, Network Routers, Computer Network Technologies, Office365, Firewalls (Computer Science), Microsoft InTune, Information Technology, Laptops, Operational Systems, Firewall Services Module, Cisco, Unified Endpoint Management, User Accounts, Vmware - **Published:** November 11, 2026 - **Apply:** https://www.cv-library.co.uk/job/225823266/IT-Service-Support-Engineer-Malton ## About the Role * Proven experience in a 2nd line IT support, IT infrastructure or technical support role. * Strong knowledge of Windows 10/11 desktop environments and troubleshooting. * Experience supporting Microsoft 365 applications and services, including Exchange Online, Teams, SharePoint and OneDrive. * Practical experience with Active Directory and Microsoft Entra ID. * Good understanding of Windows Server environments and basic server administration. * Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, VLANs, LAN and WAN. * Experience troubleshooting network connectivity, hardware, software and user access issues. * Exposure to network infrastructure, including switches, routers, firewalls and wireless networks. * Experience supporting hardware, laptops, desktops, printers and other business-critical equipment. * Understanding of endpoint management, software deployment, patching and device security. * Strong diagnostic and problem-solving abilities, with the confidence to investigate issues independently. * Experience managing support tickets, prioritising workloads and working to service level agreements. * Excellent communication and customer service skills, with the ability to support users at all levels. * A proactive approach with the ability to take ownership of technical issues through to resolution. Desirable Technical Skills * Microsoft Azure and cloud infrastructure. * VMware or Hyper-V virtualisation technologies. * Microsoft Intune and endpoint management. * PowerShell scripting and automation. * Firewall configuration, VPNs and network security. * Backup technologies and disaster recovery. * Endpoint protection, cybersecurity and vulnerability management. * ITIL principles and IT service management platforms. * Experience supporting Operational Technology (OT) or manufacturing systems. * Experience working within FMCG, food production or wider manufacturing environments. * Relevant Microsoft, CompTIA, Cisco or other industry-recognised certifications. ## Description An established, multi-site organisation is looking to recruit an IT Service & Support Engineer to join its growing IT team. This is a varied, hands-on position combining 2nd line IT support with exposure to wider infrastructure, systems administration and Operational Technology (OT). You'll play an important role in delivering reliable IT services to colleagues across the business, including office-based users and manufacturing operations. You'll be responsible for investigating and resolving technical issues, supporting Microsoft technologies and network infrastructure, and assisting with the ongoing maintenance and development of the organisation's IT environment., IT Support & Service Delivery * Deliver 1st and 2nd line IT support across multiple UK and Ireland locations, resolving hardware, software, Microsoft 365 and connectivity issues. * Manage support tickets, prioritise incidents and take ownership of issues through to resolution. * Provide remote and on-site support to office-based colleagues and manufacturing sites. * Investigate complex technical issues, escalating where necessary and maintaining clear communication with users. Microsoft Technologies & Systems Administration * Support and administer Microsoft 365, including Exchange Online, SharePoint, Teams and OneDrive. * Manage user accounts, permissions and access through Active Directory and Microsoft Entra ID. * Assist with Windows Server administration, Azure services and Group Policy. * Support endpoint configuration, device management, software deployment, patching and system updates. Network & Infrastructure Support * Maintain and troubleshoot network infrastructure, including LAN, WAN, Wi-Fi and VPN connectivity. * Support switches, routers, firewalls and wireless access points. * Troubleshoot networking technologies including TCP/IP, DNS, DHCP and VLANs. * Assist with server infrastructure, virtualisation and wider infrastructure projects. Operational Technology & Continuous Improvement * Provide IT and basic OT support across manufacturing and operational environments. * Assist with maintaining system security, endpoint protection, backups and IT compliance. * Identify recurring issues and contribute to improvements across IT systems and processes. * Maintain technical documentation, procedures and IT asset records. * Contribute to infrastructure upgrades, technology rollouts and wider IT projects, working collaboratively with the wider IT team.