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# Support Engineer (SC cleared)

- **Company:** Stott and May
- **Location:** London, United Kingdom
- **Salary:** £208,000
- **Contract:** Permanent contract
- **Skills:** Active Directory, JIRA, Cisco IOS, Linux, Domain Name System (DNS), Internet Protocol Security (IP SEC), MongoDB, MySQL, Public Key Infrastructure, Software Engineering, SSL Certificate Management, Network Routing, System Availability, Software Troubleshooting, Apache Nifi, Docker, Elk Stack, Vmware
- **Published:** November 11, 2026
- **Apply:** https://www.totaljobs.com/job/technical-support-officer/stott-may-professional-search-limited-tj-job108309148

## About the Role

ITIL 4 Foundation.

 - Linux.
 - Apache NiFi.
 - Strong troubleshooting and problem-solving skills.
 - Proactive, adaptable and able to work independently with minimal supervision.
 - Good communication and stakeholder management skills.

Desirable Experience

 - Active Directory, DNS and network routing.
 - IPsec, cryptography and PKI/certificate management.
 - Cisco IOS, Docker and VMware.
 - MySQL, MongoDB and ELK Stack.
 - Jira and infrastructure technologies.
 - Software development lifecycles and technical assurance.

## Description

Provide day-to-day application and system support within a small engineering team.

 - Manage incidents, problems, service requests and system changes.
 - Diagnose and resolve technical issues, maintaining service levels and system availability.
 - Support system enhancements, upgrades, patching and proactive maintenance.
 - Liaise with clients, technical teams and third-party suppliers.
 - Produce service reports, technical documentation and incident reviews.
 - Identify opportunities for service improvements and manage technical risks.
 - Provide technical guidance and support to other engineers.