> Markdown version of [/jobs/ext/4668138-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/4668138-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Specialist

- **Company:** AECOM
- **Location:** Edinburgh, United Kingdom
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Macintosh Computers, Microsoft Outlook, Issue Tracking Systems, Microsoft Office, Peripherals, Computer Equipment
- **Published:** November 11, 2026
- **Apply:** https://dejobs.org/x/x/9C1594B18C5D4B07ABBF881AE44A0710/job/

## About the Role

* Previous experience in an IT support or technical support role.
 * Good knowledge of Microsoft Windows 11.
 * Experience supporting Microsoft 365, including Outlook, Word, Excel and Teams.
 * Good understanding of computer hardware and peripherals.
 * Good communication and customer service skills.
 * Ability to prioritise workloads and manage multiple support requests.
 * Strong problem-solving and analytical skills.
 * Ability to work independently and as part of a team.

Desirable:

 * Experience with Microsoft Active Directory and Entra ID.
 * Good knowledge of Apple Macintosh operating systems.
 * Familiarity with IT asset management and helpdesk ticketing systems.
 * Relevant IT qualifications such as CompTIA A+, Network+ or Microsoft certifications.

Working Arrangements

 * Full-time position.
 * Office-based, hybrid or site-based depending on business requirements.
 * Occasional out-of-hours support may be required.

## Description

The IT Support Specialist is a role that will be covering the Europe Region. The core function of the role is to provide effective Second-line IT support to employees in the Edinburgh office alongside a vendor technician. The role will also have a requirement to support projects across the region.

The core functions of the role are:

 * Support regional projects including the yearly Cyber Essentials certification. This is a yearly requirement and will require focus during each certification period
 * Support other regional projects as required
 * When not on project work. Provide Second-line IT support to employees in the Manchester office.
 * Provide effective Second-line IT support to employees in the EC India office alongside vendor technicians.

As part of the role, there will be an expectation to travel to other UK & European offices when required as part of project work., * Provide second-line technical support to staff.

 * Diagnose and resolve hardware, software and operating system issues.
 * Support Microsoft Windows and Apple Macintosh operating systems.
 * Escalate complex technical issues to senior IT staff or external suppliers.
 * Ensure proper recording, documentation, and closure of tickets.
 * Report back on issues and challenges to the regional IT Service Delivery manager.
 * Report back on issues and challenges to the regional IT Service Delivery manager.
 * Ensure IT asset management processes are being followed.
 * Manage the e-waste process, aligned to the IT Asset Management process.
 * Collaborate and contribute to the broader IT goals.
 * Support regional projects alongside the regional IT Service Delivery manager.