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# Site Reliability Engineer

- **Company:** Leidos, Inc.
- **Location:** Baltimore, MD, United States
- **Experience:** Expert
- **Salary:** $107,900 - $195,050
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Agile Methodology, Amazon Web Services, Amazon S3, Application Integration Architecture, Automation of Tests, Batch Processing, Software as a Service, Cloud Computing, Cloud Engineering, Configuration Management, Computer Networks, Data Integration, Extract Transform Load (ETL), Data Migration, DevOps, Disaster Recovery, Failover, PostgreSQL, Log Analysis, Peering, Systems Development Life Cycle, Reliability Engineering, Ansible, Zero Trust Network Access, Requirements Traceability, Siebel CRM, Software Vulnerability Management, Pega, Data Logging, Cloud Platform System, Performance Testing, Genesys, AWS Lambda, HybridCloud, Infrastructure as Code (IaC), Amazon Virtual Private Cloud (VPC), Cloudformation, Amazon Relational Database Service, Infrastructure Automation Frameworks, AWS Glue, Cloudwatch, Api Gateway, Terraform, Splunk, New Relic (SaaS), Serverless Computing, Docker, Vulnerability Analysis
- **Published:** November 11, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/all/all/f832b939-bbc3-40bb-90b5-e9c8f1a8ecd5

## About the Role

* Bachelor's degree and a minimum of 6-8 years of relevant experience in cloud engineering, site reliability engineering, or infrastructure, or an equivalent combination of education and experience
 * Experience building highly available AWS infrastructure based on industry best practices and the AWS Well-Architected Framework
 * Experience with Infrastructure as Code, automation, and configuration management of cloud-based resources
 * Experience designing Disaster Recovery for cloud-based workloads, including Multi-AZ/Multi-Region resilience
 * Ability to obtain Public Trust, * AWS Solutions Architect or SysOps Administrator Certification
 * Experience with AWS GovCloud and FedRAMP-authorized cloud environments
 * Experience supporting Pega Cloud for Government (PCFG) or similar SaaS platform connectivity (e.g., AWS PrivateLink, VPC peering)
 * Familiarity with container (Docker, ECS, EKS) and serverless (Lambda) architectures
 * Experience with observability/monitoring tooling (e.g., Splunk, New Relic, CloudWatch) and incident response practices
 * Experience supporting federal contact center or other 24x7 mission-critical government systems
 * Agile delivery experience

## Description

DevOps
Splunk
Ansible
Tooling
FedRAMP
Genesys
Planning
Auditing
Medicare
Medicaid
Equities
Failover
AWS Glue
Terraform
Leadership
Automation
Mentorship
PostgreSQL
AWS Lambda
Siebel CRM
Scalability
Reliability
Market Data
API Gateway
Coordinating
Log Analysis
Observability
Data Migration
Test Automation
Data Integration
New Relic (SaaS)
Batch Processing
Agile Methodology
Docker (Software)
Incident Response
Cloud Engineering
Disaster Recovery
Amazon CloudWatch
AWS CloudFormation
Root Cause Analysis
Amazon Web Services
Performance Testing
Cloud Infrastructure
Lifecycle Management
Serverless Computing
Solution Architecture
IT Capacity Management
Hybrid Cloud Computing
Reliability Engineering
Technical Documentation
Configuration Management
Requirements Elicitation
Service Level Objectives
Requirements Traceability
Software As A Service (SaaS)
Extract Transform Load (ETL)
Site Reliability Engineering
Infrastructure as Code (IaC)
Cloud Computing Architecture
Benefits Enrollment Processes
Peering (Computer Networking)
Systems Development Life Cycle
Customer Relationship Management
Application Programming Interface (API), The SRE/Senior Cloud Engineer shall design, build, and operate the highly available cloud infrastructure supporting the CRM modernization effort., * Design, build, and operate highly available AWS infrastructure within the CMS AWS Enclave (FedRAMP Moderate), applying AWS Well-Architected Framework best practices.

 * Architect secure, scalable multi-account VPC interconnectivity between the CMS AWS Enclave and Pega Cloud for Government (PCFG) in AWS GovCloud US-West, including PrivateLink, API Gateway, and Direct Connect.
 * Support container and serverless architectures (e.g., AWS Lambda, Glue) for data integration, batch processing, and API layers supporting the modernized CRM.
 * Apply Site Reliability Engineering (SRE) practices, including defining and tracking Service Level Objectives (SLOs), error budgets, and reliability metrics aligned to contract SLAs (e.g., 99.9% availability).
 * Build and maintain observability across the AWS and Pega environments, including centralized logging, monitoring, and alerting, to enable proactive detection of performance and availability issues.
 * Lead incident response and root-cause analysis for production issues, and long-term reliability improvements.
 * Automate infrastructure provisioning, configuration, and environment build-out using Infrastructure as Code (e.g., Terraform, CloudFormation, Ansible).
 * Design and test Disaster Recovery capability for cloud-based workloads, including backup, failover, and Multi-AZ/Multi-Region resilience.
 * Support performance testing and capacity planning to validate the platform's ability to scale to 20,000 concurrent CSR sessions and peak Open Enrollment Period (OEP) volumes.
 * Support continuous security monitoring, vulnerability remediation, and Zero Trust alignment across the AWS and Pega environments.
 * Partner with the DevOps Lead/Configuration Manager to build and maintain CI/CD pipelines, ensuring automated testing, security scanning, and deployment across all SDLC environments.
 * Support cloud connectivity and data movement for the AWS-based data migration pipeline (e.g., AWS Glue, S3, RDS/Aurora PostgreSQL) between legacy Siebel and the modernized CRM.
 * Coordinate with the CMS Hybrid Cloud Team on cloud environment provisioning, patching, and lifecycle management activities.
 * Manage release coordination and change windows in support of OEP blackout periods and other critical operational periods, minimizing risk of service disruption.
 * Collaborate with the Release Train Engineer, Solution Architect, and Agile delivery teams to align infrastructure readiness with sprint and PI planning.
 * Support integration of Genesys Cloud CX infrastructure and telephony/chat channels with the modernized CRM environment.
 * Continuously identify opportunities to reduce operational toil through automation of repetitive tasks, log analysis, and routine operational activities.
 * Document cloud architecture, operational runbooks, and disaster recovery procedures to support the Transition-Out Plan and audit readiness.
 * Provide technical mentoring and knowledge-sharing to other engineers on cloud architecture, automation, and reliability engineering best practices.
 * Communicate technical status, risks, and dependencies to CMS leadership, and Leidos management.
 * Support requirements traceability and technical documentation related to infrastructure and integration architecture.
 * Actively participate in planning sessions, requirements gathering activities, design sessions, Agile sessions, and other events supporting the CRM modernization effort.