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# Jr. Service Desk Agent - Top Secret Clearance

- **Company:** DUNHILL IT SOLUTIONS
- **Location:** Arlington, VA, United States
- **Experience:** Starter
- **Salary:** $46,010 - $101,920
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Information Systems, Microsoft Office, Network Connections, SAP Ariba, Cyber Warfare
- **Published:** November 11, 2026
- **Apply:** https://www.careerbuilder.com/job-details/jr-service-desk-agent-top-secret-clearance-arlington-va--a87f142e-ce5b-4e2c-a1c5-403ff2e962c7

## About the Role

Top Secret Clearance, Customer Support/Service, Technical Delivery, Customer Support/Service, Standard Operating Procedures (SOP), Operations Processes, Frequently Asked Questions (FAQ), Help Desk, Onboarding, Sales Management, * Active TS security clearance and eligible for SCI and NATO read-on prior to starting work.

 * Meet the DoD requirements for a privileged user on a TS/SCI information system prior to starting work - DoD 8140 / 8570.01-m requirements.

Minimum Qualifications

 * Bachelor's degree in an area related to the labor category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system. Experience may be substituted for a degree upon approval.

Other Job Specific Skills

 * Excellent customer service skills
 * Uses a knowledge document to work independently with general supervision and maintains a high-degree of professional conduct at all times
 * Excellent communication and interpersonal skills
 * Good problem solving and analytical skills
 * Technical experience in:
*

 + Microsoft Windows Operating Systems
 + Microsoft Office
 + Network Connectivity
 + Print Services
 + E-Mail and Internet mail
 + Basic PC usage and troubleshooting
 * Ability and desire to build additional technical skills
 * Ability to interact effectively with others
 * Ability to follow instructions to produce desired results
 * Aptitude to multi-task workloads
 * Ability to remain calm and courteous in periods of stress
 * Ability to work with broad range of experience levels
 * Good administrative and organizational skills
 * Willingness to work overtime and varying hours as required
 * The program has a requirement to provide 24/7 coverage during inclement weather/snow events. The program offers per diem and comped nearby hotel stay to ensure coverage
 * Some weekend shift work will be required.

#cjpost

## Description

Responsible for supporting the program/project/client to deliver Technology Infrastructure Services to meet customer business needs and expectations. Receives and responds to routine/basic customer problems, issues, requests. As the entry point for customers, documents, notifies proper department/desk, escalates as necessary, and tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities.

 * Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and user Frequently Asked Questions (FAQs)
 * Provide customer onboarding and offboarding.
 * Provide account management support.
 * Provide 24/7 Tier 1 support for all environments and networks supporting end users. Route Tier 2/3 tickets to appropriate sustainment teams
 * Process all IT SM tickets to completion.
 * Assist Cyber Operations with continuous monitoring activities.
 * Participate in training, testing, and exercises related to incident response and contingency planning.