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# Helpdesk Specialist

- **Company:** Iquasar, LLC.
- **Location:** Augusta, GA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, ArcGIS (Software), JIRA, CompTIA Security+, Data Centers, Geospatial Intelligence, Network Connections, Red Hat Enterprise Linux, Software Engineering, ServiceNow IT Service Management, GXP, Servicenow
- **Published:** November 11, 2026
- **Apply:** https://www.careerbuilder.com/job-details/helpdesk-specialist-ga--5d4fab47-d06c-470c-9530-d71391173f2f

## About the Role

Help Desk, Software Development, Compensation and Benefits, Help Desk, Leading Edge Technology, On Call, Geospatial Intelligence (GEOINT), On Site Support, Customer Support/Service, Atlassian JIRA, · 5+ years of user and field support experience
· Bachelor's degree, or equivalent experience
· Ability to work independently and provide hands-on support
· ITIL Foundation certification
· CompTIA Security+ (also meets the DoD 8140/8570 baseline requirement)
· Active Final Top Secret clearance, SCI eligible
· Willingness to work shifts, weekends and on-call

Desired qualifications

· Experience with JIRA and ServiceNow ticketing
· Experience supporting GEOINT applications (SOCET GXP, ArcGIS, ENVI)
· Windows and RHEL desktop support in a classified (SIPR/JWICS) environment
· Experience with Government property accountability

## Description

The Helpdesk Team at Fort Gordon is the central help desk for GEOINT analysts across the Scalable GEOINT / IGEA enterprise, supporting users worldwide by phone, chat and email. The team responds within 2 hours, provides 24/7/365 on-call support, and coordinates with Field Service Representatives at CONUS and OCONUS sites. At the Senior level, team members work independently and provide hands-on, top-level user support., · Provide help desk support to IGEA users by phone, chat and email within 2 hours of request; take part in 24/7/365 on-call rotation (C.5.5)
· Document user needs and track requests in JIRA and ServiceNow; spot support trends and recommend system changes (C.5.4, C.5.5.1)
· Answer user questions and resolve hardware, software, OS, email and printing issues in person, by phone or remotely (C.6.3.5.1, C.6.3.5.5)
· Set up user equipment, install cabling, operating systems and software; perform minor hardware repairs (C.6.3.5.3, C.6.3.5.6)
· Install fiber and copper cabling and configure network connections locally and in remote data centers, including through patch panels (C.5.5.2)
· Coordinate equipment repairs with the customer and hardware vendors (C.5.5.2)
· Track IT equipment by location and serial number; dispose of end-of-life equipment through the Army supply system (C.5.5.3)
· Read technical manuals, run diagnostics and monitor daily system performance (C.6.3.5.2, C.6.3.5.4)
· Act as the link between remote FSRs and the central help desk; support GEOINT tools such as SOCET GXP and ArcGIS (C.5.1.2, C.5.5.4)
· Coordinate with organizations that use IGEA so their requirements are reflected in system priorities (C.5.5.1)