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# IT Support Engineer

- **Company:** Monarch
- **Location:** San Francisco, CA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $118,000 - $139,000
- **Contract:** Permanent contract
- **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Bash Shell, Software as a Service, Cloud Computing, Identity and Access Management, Information Technology Operations, Python (Programming Language), Workflow Management Systems, Okta, Information Technology, Cloudflare, SAP MDG, Gsuite
- **Published:** November 11, 2026
- **Apply:** https://www.builtincolorado.com/auth/login?destination=/job/it-support-engineer/12175948

## About the Role

* 2+ years of experience in IT support, help desk, or IT operations
 * Hands-on experience supporting macOS users in a cloud-first or remote environment
 * Experience with Google Workspace, Slack, and at least one of Okta or Iru/Kandji (or similar IdP/MDM tools)
 * Foundational understanding of IAM concepts and SSO, with interest in going deeper on SCIM and provisioning
 * Some hands-on exposure to IT automation or workflow tools, and an eagerness to build more
 * Strong written and verbal communication skills, with the ability to explain technical issues clearly to non-technical teammates
 * A customer-service mindset, strong problem-solving skills, and the ability to balance support requests with project work across shifting priorities
 * Experience in a high-growth startup environment, ideally in B2C or SaaS
 * Demonstrated AI fluency: you use AI regularly in your work, have a clear point of view on where it helps and where it doesn't, and are continuously raising your own bar

Nice to Haves:

 * Experience with Serval, ConductorOne, 1Password, Cloudflare, CrowdStrike, Linear, Notion, or Zoom
 * Experience supporting onboarding and offboarding workflows alongside People Ops or Business Ops
 * Experience writing clear, user-facing documentation or help articles
 * Familiarity with lightweight scripting (Bash, Python, etc.) or exposure to APIs and integrations

## Description

Monarch is seeking an IT Support Engineer to join our IT team during a period of rapid growth. Reporting directly to the IT Manager, you'll be a primary point of contact for employee IT support and help keep our fully remote, Mac-based environment running smoothly, while building the documentation and automations that make IT faster and more scalable as we grow.

What You'll Do:

 * Serve as a primary point of contact for employee IT issues in Serval, our ticketing platform, resolving them with clear communication, strong follow-through, and a high bar for quality
 * Handle routine SaaS administration across Okta, Google Workspace, Slack, Notion, and Zoom, and help manage access requests and reviews through ConductorOne
 * Support our Mac fleet in Iru (formerly Kandji), and assist with provisioning, asset tracking, onboarding, and offboarding
 * Reduce repeat work by writing and maintaining IT documentation and help articles, and by building smaller automations in Serval and similar platforms with guidance from the team
 * Contribute to IT projects in partnership with People, Security, Engineering, and other teams, and look for practical ways to use AI to improve support and IT operations