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# NICE CXone Cognigy Developer

- **Company:** Artech
- **Location:** Dearborn, MI, United States
- **Experience:** Expert
- **Salary:** $83,200 - $87,360
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Applications Architecture, User Authentication, Interactive Voice Response, Software Design Documents, JSON, Graphql, Restful APIs, Webhooks, Natural Language Understanding, Microservices
- **Published:** November 11, 2026
- **Apply:** https://www.careerbuilder.com/job-details/nice-cxone-cognigy-developer-dearborn-mi--884d87d6-7d7f-43d2-a36a-f33186838404

## About the Role

Voice Response Systems, Authentication, Low-Level Design, Technical Consulting, Call Centers, Technical/Engineering Design, Microservices, GraphQL, Artificial Intelligence (AI), Application Programming Interface (API), Experience Required: 6-8 Years.
Essential Skills: 7+ years in NICE CXone, Cognigy., * Cognigy.AI, conversational AI, NLU, intents, entities, and dialogue management.

 * Good understanding of JavaScript, CognigyScript, JSON, REST APIs, and webhooks.
 * Experience integrating conversational AI with NICE CXone or other CCaaS/contact center platforms.
 * Knowledge of IVR, telephony, call flows, and customer interaction journeys.

## Description

* Build and configure IVR call flows within Cognigy, including MVP call flows, OTP (one-time passcode) authentication flows, and self-service journeys.
 * Translate caller journey designs and low-level application architecture into functioning conversational flows.
 * Support integration with NICE (contact center platform) in coordination with the technical consultant and designer.
 * Collaborate with lead developers on microservices-based application architecture and GraphQL/CCN implementations.
 * Experience in developing complex self-services in IVR/IVA.