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# Microsoft Dynamics Manager, Technical Transformation

- **Company:** Deloitte T.T.L.
- **Location:** New Orleans, LA, United States
- **Experience:** Experienced
- **Salary:** $150,000 - $230,000
- **Contract:** Permanent contract
- **Skills:** JavaScript (Programming Language), Artificial Intelligence, Microsoft Azure, C Sharp (Programming Language), Continuous Integration, Custom Software, Data Migration, DevOps, Programming Tools, Microsoft Dynamics, Routing, Windows PowerShell, Queue Management Systems, Software Configuration Management, Systems Integration, User-Centered Design, Flexi (Photoshop Plugin), Microsoft Power Automate, Power Platform Integration, Git, Microsoft Copilot Studio, AI Platforms, Cloud Integration, Web Api
- **Published:** November 11, 2026
- **Apply:** https://dejobs.org/x/x/A9FA358AB8DA4BFE9DBEBF7F219CBB23/job/

## About the Role

* Ability to work independently and collaborate as part of a team
 * Effective written and verbal communication skills
 * Meticulous attention to detail and quality of work product
 * Ability to build and sustain professional relationship
 * Ability to lead projects or workstreams
 * Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
 * Strong interpersonal skills and professional demeanor
 * Ability to meet deadlines
 * Ability to provide clear guidance to others, Required
 * 8+ years of consulting or industry experience, including 4+ years delivering Microsoft Dynamics 365 and Power Platform solutions.
 * Hands-on experience with at least two Dynamics 365 modules, such as Sales, Customer Service, Field Service, or Contact Center.
 * Experience configuring contact center capabilities, including skills-based routing, chat, queue management, omnichannel workflows, and digital service channels.
 * 4+ years designing enterprise solution architectures, including Dataverse security models, data migrations, integrations, and environment administration.
 * Proficiency with Power Platform and Dynamics 365 development tools, including C#, Dataverse Web API, plug-ins, JavaScript, Power Fx, PowerShell, Power Automate, Dataflows, and Azure integration services.
 * 4+ years of experience with DevOps practices, including Git, repository management, and CI/CD pipelines.
 * Bachelor's degree or equivalent number of years of experience.
 * Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.
 * Limited immigration sponsorship may be available.

Preferred

 * Experience deploying and maintaining the Power Platform Center of Excellence Starter Kit in production.
 * Experience with Copilot Studio, custom copilot agents, or related Microsoft AI tools.
 * Experience designing and implementing Contact Center as a Service capabilities including skills-based routing, intelligent case management, voice, chat, and digital services experiences.
 * Relevant Microsoft Dynamics 365, Power Platform, or Azure certifications.
 * Experience leading technical workstreams, mentoring team members, and coordinating distributed delivery teams.

## Description

* Own technical delivery across Dynamics 365 Sales, Customer Service, Field Service, and Contact Center-including configuration, customization, and platform extensions.
 * Guide end-to-end solution implementation, including architecture, custom development, integrations, data migration, testing, deployment, and technical documentation. Promote secure, maintainable, and user-centered design.
 * Lead the design and delivery of AI-enabled solutions using Copilot Studio, custom copilot agents, and related Microsoft AI tools to address sales and service needs.
 * Drive alignment across teams and stakeholders, translating business requirements into technical solutions; communicate design choices, risks, and trade-offs to business and technology leaders.
 * Coordinate delivery across onshore and offshore teams, manage dependencies and delivery quality, and mentor junior team members.