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# User Support Analyst

- **Company:** The Greater Cincinnati School Application Consortium
- **Location:** Cincinnati, OH, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Remote Service Software, Information Technology, Gsuite
- **Published:** June 3, 2026
- **Apply:** https://api.schoolspring.com/api/Jobs/5019938?domainName=

## About the Role

* demonstrate technical expertise in the IT systems the district uses, or equivalent systems.
 * continually grow their skill set through practical work experience, professional development opportunities, and an overall sense of curiosity.
 * have strong critical thinking, problem solving, and scientific method skills in order to resolve complex technical issues.
 * be required to work independently with a resilient mindset.
 * possess interpersonal skills including practicing empathy, teamwork, conflict resolution, and relationship building.
 * conduct themselves with professionalism and adhere to workplace norms.
 * self-direct themselves and be able to prioritize tasks, manage time effectively, and stay organized.
 * practice good communication skills, including verbal (speaking, listening), written, as well as non-verbal cues. The ability to explain technical concepts to non-technical stakeholders is essential.

Preferred Experience:

 * Prior experience in K-12 education technology support a plus.
 * Familiarity with Google Workspace, Windows / ios environments, networking and classroom technology.
 * Experience with help desk ticketing systems and remote support tools
 * Industry certifications

## Description

Winton Woods City Schools is seeking a skilled and dynamic User Support Analyst to join our technology team. This position will be focusing on implementing & supporting advanced technologies serving the goals of the district, and handling escalations from technical staff for challenging issues.

User Support Analysts will act as a subject matter expert on the assigned technologies and processes needed by the Technology Center. They will act as the primary point of contact for their subject matter and also cross-train other staff to maintain continuity of service for the department.


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