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# Help Desk Supervisor

- **Company:** TEKSYSTEMS INC.
- **Location:** Huntsville, AL, United States (Remote available)
- **Experience:** Expert
- **Salary:** $68,640 - $78,957
- **Contract:** Temporary contract
- **Skills:** Information Systems, Issue Tracking Systems, Information Technology
- **Published:** November 11, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/al/huntsville/77074780-abaf-4de9-a2cf-0f2544dd3930

## About the Role

Help desk, Supervisory skills, Help desk support, Customer service

Top Skills Details

Help desk,Supervisory skills,Help desk support,Customer service

Additional Skills & Qualifications

Education: Bachelors degree in a technical discipline (e.g., Information Technology, Computer Science, Information Systems) or equivalent combination of education, technical training, and experience.

Required Skills and Abilities:

-Demonstrated experience supervising or leading a technical support/help desk team (formal or informal leadership).

-Strong understanding of help desk operations, ticketing systems, and IT service management practices.

-Excellent customer service skills with the ability to handle difficult or escalated situations professionally., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

## Description

Operations
Leadership
Supervision
Communication
Service Level
Prioritization
Customer Service
Computer Science
Business Metrics
Technical Support
Help Desk Support
Performance Metric
Business Valuation
Technical Training
Process Improvement
Information Systems
Employee Onboarding
IT Service Management
Information Technology
Full Stack Development
Business Transformation
$68,640 - $78,957 / yr
Posted yesterday
Description:

How a Help Desk Supervisor Will Make an Impact:

-Oversee daily Help Desk operations to ensure efficient, high-quality technical support for end users.

-Supervise Help Desk Specialists, including assigning work, monitoring performance, and providing regular feedback and coaching.

-Review tickets and related work products to ensure accuracy, completeness, and adherence to service level expectations.

-Monitor ticket queues, prioritize issues, and ensure timely resolution in line with established SLAs.

-Develop and maintain schedules for Help Desk staff to ensure full coverage during business hours (and after-hours/on-call coverage, if applicable).

-Facilitate and resolve complex or escalated customer service issues, acting as a point of escalation for both users and team members.

-Identify trends in incidents and service requests; recommend and assist in implementing process improvements, knowledge base updates, and training.

-Support the development and maintenance of Help Desk procedures, documentation, and standard operating processes.

-Collaborate with other IT teams to coordinate issue resolution, system changes, and user communications.

-Prepare and analyze Help Desk performance metrics and reports; recommend actions to improve service quality and efficiency.

-Participate in hiring, onboarding, and training of Help Desk staff as needed.