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# Director, Knowledge Management

- **Company:** Acosta Sales Co., Inc.
- **Location:** Jacksonville, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Business Process Model and Notation, Configuration Management, Software Documentation, GNU Compiler Collection, Identity and Access Management, Knowledge Management, Procurement Software, Microsoft SharePoint, Management of Software Versions
- **Published:** November 11, 2026
- **Apply:** https://www.careerbuilder.com/job-details/director-knowledge-management-jacksonville-fl--e947a758-74f0-40fd-bd69-05c5d0aa7d6a

## About the Role

Knowledge Management, GNU C Compiler, Standard Operating Procedures (SOP), Knowledge Repositories, Knowledge Transfer, Documentation, Taxonomies, Source Code/Configuration Management (SCM), Finance, IT Procurement, * Bachelors degree in Business, Operations or related field or equivalent years of experience.

 * 7-10 years in GBS, shared services, or large-scale business transformation with at least 4 years experience in a leadership role.

Minimum Qualifications-Knowledge, Skills and Abilities

 * Demonstrated experience building SOP libraries and KM systems in GCC or SSC environments
 * Strong process documentation skills (BPMN or equivalent mapping proficiency)
 * Experience with SharePoint/OneDrive knowledge repository design and governance
 * Ability to extract tribal knowledge from SMEs and translate into structured documentation
 * Excellent analytical, problem-solving, and project management skills.
 * Strong communication and stakeholder management abilities.
 * Experience with Process Mining tools (Celonis preferred)
 * Lean Six Sigma Green Belt minimum preferred
 * Prior GCC transition experience (India or Mexico preferred)
 * Finance, HR, or Procurement process environment experience (Wave 1 scope)
 * Experience in AI/automation environments

## Description

* Knowledge Repository Design & Governance: Design and maintain the GBS central knowledge repository as single source of truth. Establish taxonomy, versioning standards, and access governance.
 * SOP Templates & Process Documentation: Develop the GBS SOP master library covering Finance, HR, Procurement, IT, and BAS. Structure SOPs for wave-based transition readiness.
 * Process Mapping Standards: Define and govern the GBS process mapping standard: swimlane, BPMN-aligned notation, and approval workflow. All Wave 1 maps signed off before migration gate.
 * RACI Documentation: Design and maintain the GBS RACI master covering all functions, processes, geographies, and operating model layers. Document transition of accountability to GCC.
 * GCC Knowledge Transfer & Onboarding: Build and manage the GCC knowledge transfer playbook: KT schedules, shadow/reverse-shadow protocols, and go-live readiness tracking per wave.
 * Documentation Quality & AI Readiness: Conduct readiness reviews at each wave gate. Ensure dual sign-off on critical documents. Align documentation standards with AI/Automation program requirements.
 * Influence enterprise operating model decisions, organizational design, shared services strategy, and global business services transformation efforts through process and performance insights.
 * Advise senior executives on enterprise risks, process maturity, automation opportunities, and organizational readiness for large-scale transformation initiatives.
 * Oversee the organization's knowledge management strategy, leading a team of analysts responsible for transforming institutional knowledge into structured, reusable assets that accelerate onboarding, improve service delivery, reduce operational risk, and enable digital transformation.