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# Auditorium Support Engineer

- **Company:** AVI-SPL
- **Location:** Cambridge, MA, United States
- **Experience:** Experienced
- **Salary:** $65,000 - $83,013
- **Contract:** Permanent contract
- **Skills:** Sound Recording and Reproduction, Software Documentation, Information Technology, Cts+
- **Published:** November 11, 2026
- **Apply:** https://www.disabledperson.com/jobs/76445219-auditorium-support-engineer

## About the Role

* Experience using Tricaster technology (Required)
 * Experience working in sophisticated Auditorium environments including but not limited to: lighting operation, camera switching, audio board operation
 * Experience in the creation of graphical assets for high-profile meetings such as lower thirds
 * Production background
 * Ability to perform in a team-oriented environment
 * Ability to work in a process-driven operation
 * Comfortable working in different control rooms or meeting spaces
 * Proficiency in virtual or hybrid meeting support
 * Familiarity with recording/playback devices such as Aja Ki Pro Digital Recorders, or similar
 * Familiarity with capture devices such as Aja UTap
 * Effectively communicate with employees, customers and colleagues; comfortable working with Executive personnel
 * Ability to manage small to medium projects; assist in auditorium commissioning, as needed
 * Ability to work and think independently and ensuring to meet deadlines
 * Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standard
 * Minimum of a High School Diploma or equivalent
 * Travel to off-site locations, as needed

Nice-To-Haves:

 * Familiarity with different video output hardware such as video walls (and associated video wall processors) or large format projectors
 * Minimum of 3 - 5 years of audiovisual integration and/or service experience
 * Formal education in Electronics or related field
 * The following training certifications:

 * InfoComm Quick Start to the Audio-Visual Industry
 * InfoComm CTS General Certification

## Description

The Auditorium Support Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience., The Auditorium Support Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

*

 * Work in tandem with onsite Technical Producers in executing events as directed in runs of show.
 * Creation of graphical meeting assets ahead of production events.
 * Operation of control room technology with an emphasis on Tricaster hardware and audio boards.
 * Analyze trends and root cause analysis of trouble tickets to assist in improvement of conference room performance.
 * Assess business impact of serious/complex outages/problems & make recommendations collaborating with engineers & project managers.
 * Provide technical consultation, support, and act as lead site contact for all production operations & maintenance.
 * Assist with bringing new rooms online and interfacing with client personnel to implement scheduling & reporting procedures (overseeing room-readiness acceptance testing).
 * Execute all aspects of multimedia event support including system set up & operation, end user training, troubleshooting and follow through on escalation of trouble incidents occurring during any event.
 * Perform, pre-event setup, first and second level problem determination and resolution as necessary according to standard operating procedures.
 * Lead or assist, as required, with the support of special events, high profile senior executive meetings, town hall meetings, as directed by operational needs.
 * For off-site events: Set up, testing, operation, and teardown of AV & videoconference equipment; (e.g. video data projection systems, computers, audio and videoconference equipment, microphones, video cameras, audio systems and operation of integrated AV systems).
 * Install small or portable audio visual and non-integrated AV hardware in non-traditional event spaces.
 * Perform and report on first and second level problem determination.
 * Troubleshoot, assess, & coordinate equipment & systems repair as required.
 * Create, update and resolve trouble tickets as assigned.
 * Interface with technology vendors where additional support or infrastructure is required.
 * Compile and maintain room and equipment inventory.
 * Maintain conference room integrity in compliance with standard operating procedures; perform regular preventive maintenance checks (e.g., either report or address troubles such as cable management issues, safety standards non-compliance, etc.).
 * Manage and deploy provided spares as required.
 * Adhere to user documentation and SOPs as required.
 * Interact in person, by phone, and/or e-mail directly with management and end-users.
 * Recommend measures to improve performance and increase efficiency.