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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Analyst - **Company:** Jackson National Life Insurance Company - **Location:** Denver, CO, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Artificial Intelligence, Apple Mac Systems, Microsoft Azure, Microsoft Outlook, Cyber Security, Computer-Generated Imagery, Network Troubleshooting, Virtual Desktops, Microsoft PowerPoint, System Availability, Computer Equipment, Information Technology, Servicenow - **Published:** November 11, 2026 - **Apply:** https://www.builtincolorado.com/job/help-desk-analyst/12165772?handler=ApplyRedirect ## About the Role * At least 2 years of Service Desk experience. * Excellent knowledge of MS Windows operating systems. * Excellent knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and Exchange. * PC hardware proficiency. * Experience with macOS is a plus. * General understanding of Incident Management and IT ticket systems. Experience with ServiceNow is a plus. * Excellent customer service skills, including verbal and written communication skills; as well as telephone, interpersonal, analytical and organizational skills. * Reliable with punctuality and attendance. * Team player, creative, innovative, flexible & enthusiastic. * Ability to work independently on special assignments. * Must be able to lift computer equipment. * Law firm experience a plus., * Associate's degree in a related field preferred, or equivalent combination of education and 2 to 4 years of relevant work experience. ## Description Provides first-contact telephone, email, and deskside IT support to attorneys and business professionals. Resolves application, desktop, hardware, software, telecom, infrastructure, and imaging issues; documents tickets; supports system changes and service desk projects; maintains service-level objectives; identifies recurring issues; and develops troubleshooting solutions. Occasional travel, after-hours support, and lifting computer equipment may be required. The summary above was generated by AI Focused on employment and labor law since 1958, Jackson Lewis P.C.'s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients' goals to emphasize belonging and respect for the contributions of every employee. The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® "Best Law Firms". The Firm is seeking an independent, detail-oriented individual to provide first contact telephone and email support to attorneys and business professionals. This role will also support deskside to their local office and region as needed and directed. The analyst will provide excellent customer service with the objective of providing immediate solutions for end user issues and requests. Essential Functions * Provide exceptional customer service. * Provide phone support while maintaining high availability standards * Provide high level application, desktop, and telecom software and hardware support with the expectation of immediate solutions for end user issues. * Document end user issues/requests utilizing the IT Service Desk service management application. * Provide end-user hardware and software desk-side system support. * Work in conjunction with entire support staff in the successful completion of all Service Desk related projects. * Work toward team standards in relation to the current Service Level Objectives. * Provide identification/resolution for IT Infrastructure and desktop issues. * Furnish reports, information and/or documentation as directed by management. * Retain ownership of all issues/requests assigned until escalation or closure. * Assist with execution of system related moves, adds, changes, and upgrades. * Compile/Document/Distribute new troubleshooting techniques when it would benefit the team. * Participate in department initiatives and represent the department as a member of the technical staff, including continued learning and education via training platforms and other educational opportunities as required. * Computer imaging as needed and directed. * Identify/document reoccurring issues and present possible solutions to management, as well as suggest/implement innovative ideas to improve the Service Desk processes. * May require occasional travel to other office locations or work outside standard business hours to support IT needs. * The essential functions listed above are not exhaustive and may be revised by the Firm as needed., In-Office Entry level Entry level Professional Services * Industrial Provides first-level remote and deskside IT support, troubleshoots hardware and software issues, installs and configures systems, manages tickets and IT inventory, supports office technology, trains employees, and escalates unresolved problems. The role also supports branch offices, corporate moves, equipment maintenance, documentation, and process improvements, with frequent travel to headquarters and branch locations. Top Skills: Client-Server SystemsCopiersFax MachinesMicrosoft Office SuiteNetworkingOperating SystemsPhonesPrintersVideo Conferencing Equipment TG Natural Resources LLC, Provides first-tier technical support for hardware, software, Windows 11, Microsoft 365, and Azure Virtual Desktop environments. Handles help desk tickets, troubleshooting, software patching, asset inventory, user training, executive meeting support, documentation, and issue escalation. Delivers customer-focused support to remote, field, international, and corporate users while maintaining records and providing 24/7 availability for critical system issues. Top Skills: Azure Virtual DesktopMicrosoft 365Microsoft AccessExcelMicrosoft OutlookMicrosoft PowerpointMicrosoft WordWindows 11 Integra Mission Critical IT Help Desk Analyst One Month Ago In-Office Entry level Entry level Hardware * Industrial * Manufacturing Provides remote and in-person technical support for computer systems, hardware, software, workstations, and network issues. Responds to inquiries, troubleshoots problems, prepares and reimages devices, maintains inventory, supports ConnectWise solutions, collaborates with Cybersecurity, documents solutions, assists with client training, and follows up to ensure customer satisfaction. Top Skills: Connectwise ControlConnectwise ManageErp SystemsMS OfficeWindowsNetworking Protocols What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute