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# IT Support Representative

- **Company:** Precision Castparts Corp.
- **Location:** Tukwila, WA, United States
- **Experience:** Experienced
- **Salary:** $83,000 - $104,000
- **Contract:** Permanent contract
- **Skills:** Cyber Security, Monitoring of Systems, Issue Tracking Systems, Network Troubleshooting, Network Connections, Remote Desktop Services, Remote Service Software, Software Deployment, Diagnostic Tools, Scripting, Information Technology, User Administration
- **Published:** November 11, 2026
- **Apply:** https://pcctalentacquisitionportal.tal.net/vx/lang-en-GB/mobile-0/appcentre-1/brand-7/candidate/so/pm/1/pl/3/opp/25050-IT-Support-Representative/en-GB

## About the Role

* Ability to troubleshoot and resolve common hardware, software, and network issues using diagnostic tools and standard procedures.

 * Proficiency in using IT service management software for ticket tracking, documentation, and communication.

 * Knowledge of operating system installation, configuration, and maintenance for desktop and mobile devices.

 * Familiarity with user account management processes including access control and password administration.

 * Understanding of IT security principles and compliance requirements relevant to corporate IT environments.

 * Capability to follow detailed technical instructions and escalate issues appropriately within support workflows.

Education:

 * Minimum: Bachelor's Degree or equivalent Experience:

 * 2-4 years of relevant experience Preferred Qualifications:

 * Experience with remote desktop support tools and network connectivity troubleshooting.

 * Knowledge of IT asset management practices and software deployment techniques.

 * Familiarity with scripting or automation tools to streamline routine IT support tasks.

 * Certification in IT support fundamentals such as CompTIA A+ or equivalent industryrecognized credentials.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

## Description

Position Summary: Performs IT support activities including user assistance, troubleshooting, ticket resolution, and hardware/software support while applying working knowledge to support projects, operational efficiency, and cross-functional activities., * Provide technical support to end users by diagnosing and resolving hardware, software, and network issues using ticketing systems and remote support tools.

 * Execute routine maintenance and updates on IT systems and software to ensure operational stability and security compliance.

 * Document incident details, troubleshooting steps, and resolutions accurately within the IT service management platform.

 * Assist in the deployment and configuration of new hardware and software in accordance with organizational standards.

 * Collaborate with cross-functional teams to support IT projects and initiatives, contributing technical insights and status updates.

 * Monitor system performance and escalate unresolved or complex issues to senior IT staff following established escalation procedures.

 * Maintain inventory records of IT assets and coordinate with procurement for replacement or upgrade needs.

 * Support user account management activities including access provisioning, password resets, and permissions adjustments within identity management systems.

 * Participate in knowledge base development by capturing common issues and solutions to improve team efficiency.

 * Follow IT security policies and procedures to safeguard sensitive information and ensure compliance with corporate governance.

 * Assist in training end users on IT tools and best practices to enhance user productivity and reduce recurring support requests. Qualifications