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# Help Desk Tier I (must have public trust or the ability to obtai

- **Company:** DirectViz, LLC
- **Location:** Alexandria, VA, United States
- **Experience:** Experienced
- **Salary:** $40,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Multitier Architecture, Business Software
- **Published:** November 11, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9306727/help-desk-tier-i-must-have-public-trust-or-the-ability-to-obtai

## About the Role

* High School Diploma and 2 years' experience., * Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install)

 * Incident/Request (Analysis, Documentation)

 * Mobile Device Management (Provision, Reset, Remote Wiping)

 * Effective written and oral communication skills

Clearance: Public Trust or the ability to obtain one.

Desired Skills:

 * ITIL Service Management

 * Technical Writing Experience

 * CRM/Ticketing/ACD Systems

Physical and Mental Qualifications:

 * Maintain focus and awareness throughout scheduled working hours.
 * Perform tasks requiring prolonged periods of sitting or standing at a desk, utilizing a computer, mouse, and keyboard.
 * Lift and move objects weighing up to 15 pounds as needed.
 * Exhibit excellent verbal and written communication skills, with a strong command of the English language.
 * Demonstrate the ability to work independently while also collaborating effectively as part of a team.
 * Quickly learn and retain routine tasks and processes.
 * Possess strong organizational skills, attention to detail, business correspondence proficiency, and self-management capabilities.
 * Perform the essential functions of the role satisfactorily; reasonable accommodation will be provided for employees with disabilities upon request.
 * Accept and adapt to additional responsibilities or changes to assigned duties as determined by DirectViz Solutions (DVS).

## Description

* Responsible for call center support of an environment composed of 80% Intel based PC and 20% Apple workstations and several custom business applications.

 * Responsible for assisting customers when they call or walk into the customer service center.

 * Perform resolution of routine issues (password reset, account/workstation unlocking, basic workstation remediation) during the call.

 * Escalate, where required, to the Tier II team or the eBusiness team for more detailed level of support.