> Markdown version of [/jobs/ext/4671860-technical-services-engineer](https://www.wearedevelopers.com/jobs/ext/4671860-technical-services-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Services Engineer - **Company:** EnsoData, Inc. - **Location:** Madison, WI, United States (Remote available) - **Salary:** $80,000 - $85,000 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Amazon Web Services, Microsoft Azure, Medical Software, Python (Programming Language), MongoDB, Server Administration, Web Applications, Google Cloud, Cloud Platform System, ReactJS, Software Troubleshooting, Information Technology, React Native, Restful APIs - **Published:** November 11, 2026 - **Apply:** https://www.careerbuilder.com/job-details/technical-services-engineer-madison-wi--b0a87fbe-ea17-440d-920d-453c90780e97 ## About the Role Technical Services Management, Healthcare, Customer Relations, Medical Equipment, Software Administration, Healthcare Software, Customer Satisfaction, Customer Experience, Technical Support, Time Management, * Bachelor's degree in a relevant field (e.g., computer science, engineering, or healthcare) * 1 year of experience in technical services, customer support, or related fields within the healthcare or software industries * Experience troubleshooting and debugging code, ideally within web-based applications hosted in cloud environments (e.g., GCP, AWS, or Azure), including performance issues, API failures, and infrastructure-related problems * Exceptional communication and problem-solving abilities, both technical and non-technical * Demonstrated experience with Software as a Medical Device (SaMD) and a solid understanding of healthcare regulations such as HIPAA and FDA guidelines (preferred) * Strong understanding of RESTful APIs, including how to design, troubleshoot and integrate with them * Experience in Python, React, React Native, MongoDB, and GCP is preferred but not required Company Culture- Embrace the Pineapple! How do we do this? Make Healthcare Better - is passionate about moving healthcare to a better place for everyone everywhere Put Customers First - delights customers by working closely with them to support their initiatives Be a Great Teammate - spreads the good vibes and is a joy to work with; also understands the value of helping one's teammates Gets $#!t Done - bias toward action and intrinsically motivated to go above and beyond; demonstrates the ability to work autonomously as well as across teams We also practice a Focus on Quality and look for teammates who don't cut corners and demonstrate integrity and attention to detail ## Description Hi! I'm Montana, the Technical Services Manager at EnsoData. Kelsey, the VP of Customer Success, and I are looking for a new team member who is passionate about making healthcare better and being a great teammate!, As a Technical Services Engineer, you will be part of a technical support team while working closely with our Customer Success and Engineering teams. You will play a vital role in shaping our customer experience and ensuring that our SaMD offerings are effectively integrated into healthcare environments. Your work will help drive efficiency, effectiveness, and overall customer satisfaction., * Manage and prioritize multiple incoming customer issues, balancing urgency and impact to ensure timely resolution * Effectively troubleshoot complex technical issues within web-based applications * Document and follow standard operating procedures (SOPs) for appropriate escalation of issues to internal teams as needed, develop documentation to assist other TSEs with processes * Provide timely and appropriate communication with the customer to explain the steps required to solve their issue * Ensure customer issues and resolutions are properly documented As EnsoData continues to grow across multiple teams, we may consider qualified candidates for other current or future opportunities that closely align with their experience, skills, and career interests. If another role appears to be a strong mutual fit, our team may reach out to discuss it with you.