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# Contractor Help Desk IT Oper Spt Specialist

- **Company:** Arthur Lawrence
- **Location:** Houston, TX, United States
- **Contract:** Contract
- **Skills:** Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, TCP/IP, Wide Area Networks
- **Published:** November 11, 2026
- **Apply:** https://www.dice.com/job-detail/0275b5a1-c3ed-46e3-8304-50b75de992db

## About the Role

* Minimum 1 year of IT support experience with knowledge of hardware, software, infrastructure monitoring, and incident troubleshooting
 * Understanding of LAN/WAN, TCP/IP, Active Directory, DNS, DHCP, and monitoring tools such as Operations Manager, Maestro, or Patrol
 * Ability to manage incidents, follow help desk procedures, escalate technical issues, provide shift handoffs, and support 24/7 on-call operations.

Nice to Have Skills:

 * Bachelor's degree in a related field or 4 additional years of relevant experience in lieu of a degree
 * Experience with change management, incident management, coaching, mentoring, and technical training.